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United - Fly the Friendly Skies
#united #friendlyskies #capitalism #latestagecapitalism #cartel
Apr 10, 2017 5:16 PM
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#united #friendlyskies #capitalism #latestagecapitalism #cartel
TheDeadlySquid
Better Call Saul
basicwhitelich
You couldn't pay me to sit in that seat after they took that guy out of it. That flight would be tense af.
PervertedTango
Rihanna Airlines
whyyougottabesorude
doctorbees
Oh dear god. See you in hell.
natebitatibetan
United was so much better before they broke up employee ownership by going into bankruptcy a number of years ago.
Gandalfsuglybrother
No they weren't. They've always been horrible. Always.
InsertCleverScreennameHere
Or their new slogan: "United Airlines: Get the fuck off when we say, or catch these hands."
BlueKarat
Have you met my friends, Thunder and Lightning?
Actuallyquiet
Is it just me or does his nose look broken as fuck in this photo?
Gandalfsuglybrother
Maybe, but usually there's ridiculous amounts of blood with a broken nose.
lsrey
Their lawyers RN
Booooooiqqqq
Nah that's their stockholders. The lawyers just got more job security, though they probably won't handle this in house
corningbeef
United stocks are actually up 1%
WalrusDongle
That and all the employees who were part of this
Gandalfsuglybrother
No, UA's lawyers won't have to do anything. If he can sue anybody at all (successfully) it would be the Chicago PD for excessive force.
TheRugThatTiesTheRoomTogether
I thought Jackie Chan would put up a little bit more of a fight...
HowAreWeAliveIfWeAreMadeOutOfThingsThatAreDead
He would have climbed to the ceiling.
ALittleOddish
Can we boycott them? Please
williamvanauger
also remember, united brakes guitars.
Roshaq
How is it possible to refuse leaving voluntarily. You leave voluntarily by your will or it is assault. Such a shady statemant
Zelko13
You're not entitled to be on the airplane. It's private property. United fucked this up horribly, but they can legally remove someone.
wefearchange
Uhhhh not if they're not a problem they pretty much can't. Bumping them can only happen from check in to gate, once he's through he's on.
whyteraven74
Except removing someone because you fucked up on having enough seats for a crew your moving around is pushing it on being justifiable.
Raenon
No, they can't.DOT regulations spell out how they can deny BOARDING, but after he's boarded with a valid seat assignment,they can't do this.
MasTequila
Not entirely true. It's a dick move, but anybody can be removed at anytime. It's in the Contract of Carriage document.
Raenon
The contract cannot force you to give up rights assured by DOT regulations.
MasTequila
good luck with that.
wefearchange
THIS.
DepressingSandwich
The United breaks passengers instead of guitars now.
leodavinci1
Customer service like this makes you wonder what maintenance service is like.
Kaschosaurusrex
Why didn't people stand up for him when this happens? it takes one person and to raise their voice about the injustice and The mob follows.
Mikeiller
The same reason nobody wanted to give their seat up, I'd imagine. It would inconvenience them.
BlueKarat
Some people get deer in the headlights stuff going on too. At least in the age of technology these things come to light very quickly.
lawideas
"capitalism" is what will punish United for that bullshit.
AsABiologistWhoIsNotFunAtParties
lol no it won't, there aren't enough alternatives, and people are too poor to be picky. Same reasons shit like wal-mart isn't punished.
lawideas
https://en.wikipedia.org/wiki/Major_airlines_of_the_United_States
epicBaklava
Not to sound like that guy, but no better example of corporations having more rights than us. Really wished the plane stood up in defiance.
Thisisntevenmyfinalformexclamationpoint
/a/ns5wq you were saying?
BlueKarat
The world works against us. It's like how you have to fight to prove your innocence in court a majority of the time.
wefearchange
Except they violated federal law with this one.
LasagnaDellRey
I was thinking that too, like why didnt the people on the plane help him more?
Thisisntevenmyfinalformexclamationpoint
Because it was better for everyone involved to let it play out. Case in point: /a/ns5wq
Raenon
Problem is if people "helped" they could be charged as terrorists/put on no-fly,even after this guy takes United to the cleaners in court.
Mikeiller
Would yelling "Stop! I'll leave! he can have my seat!" really be considered justification for terrorism charges?
Raenon
I assumed they meant stood up to stop him from being removed, not suddenly volunteered to leave in his stead.
UnstoppableProductions
thought the same thing. rage against the machine music came to mind. woops.
Cela84
I work in social media and was not looking forward to starting the week. Then I saw this story and realized life could be worse...
sniggledick
#fuckunited
GamingRooster
????United breaks passengers and musical instruments ????
metguard888
Thanks for that info on United. I'm never flying woth them.
lovelightandgrace
I will never fly them again.
SephiRothIRA
What about the city who owns the airport who employs the airport security officer who actually did the harm not affiliated with UA?
AsABiologistWhoIsNotFunAtParties
It was actually chicago city police if I understand correctly.
matyles
Cool more seats and cheaper prices for me.
Schmuck4hire
Um... snap?
lovelightandgrace
Have at it
matyles
maybe stop using phones and computers while your at it. Unless child labor is cool
[deleted]
[deleted]
matyles
often parts are assembled in factories by expoited workers as well, clothes are made by people who get beaten to make quotas
matyles
Mostly the gold http://www.pbs.org/newshour/updates/world-july-dec13-burkinafaso_07-10/
matyles
metal used in phones are mined by children in dangerous conditions
maststick
If he's a doctor, I hope they didn't hurt him.His inability to do his job could lead to the death of a patient => United buried in a lawsuit
xantha
I would say there will be a lawsuit in any case - inability to do his job or not.
DutchyMcDutch
Problem is: he was breaking the law. United is entitled to bump him. He should have left.
maststick
Actually, if you read the latest reports the general consensus is that he wasn't breaking the law and that United breached their own t&cs
McMasterx
What law was he breaking? Being punched in the face, forced off a plane? When did that get added?
DutchyMcDutch
Trespassing
Momocrisps
Found the troll.
snekthedangernoodle
Or maybe he is the CEO of United Airlines.
joshyjosh
not giving up the seat you paid for is breaking the law? hmmm...
BlueKarat
I wonder about selling things you don't have.... like seats.
snekthedangernoodle
Breaking the law? Do you even understand the definition of "volunteer"?
DutchyMcDutch
Do you understand rhe definition of trespassing?
cathode
Fuck off.
DrRickTitballismydad
AlbertCovington
He was trying to get his license back. Convicted in 2005 of drug trafficking charges under his practice-- not so great himself.
maststick
I think you're going to have to give us a source there please Albert.
AlbertCovington
There's this thing called the Internet, look it up your own damn-self! I wouldn't just make that up.
maststick
Sorry that wasn't meant to be my implication. To be honest I can't even remember what I said
AlbertCovington
"To be honest I can't even remember what I said" -always the funniest thing to see on the Internet. Everything you type is there for ya'
leftyshuckles
All so their employees could go first lol
boobcat
United say that if the employees missed that plane they would of had to cxxl another entire flight they were going to work on.
ahzelton
But that's bullshit given how delayed this flight was because of this. Employees could have drove and been there or flown on other plane.
PugkinSpiceLatte
The idea of an airline AND airport security working together without a better reason than standby pax is weird. Experience talking.
Zelko13
They needed to get somewhere to fly another plane. It's not like they were just traveling for leisure. lol That's how airlines work.
logant
I tried to upvote you back to 0 because Devil's Advocates serve a legitimate purpose but you're already -1 again.
TielKiri
And he had to be at a hospital to presumably save lives; and regardless of how bad you need to fly a plane you don't beat someone to do so.
inyourheadunderyourskin
Now what of there were two doctors on the other plane that they needed flown? Wouldn't that be better than just one doctor?
TielKiri
If there were two doctors in the other plane, you use different pilots. If you can't, you take out another passenger than that guy. If you 1
TielKiri
can't do that, you do not beat up a 69 y/o man to fly them there. And United certainly didn't check for other doctors on the other plane, 2
boardswhenbored
The man that was pulled out is a doctor...and was on his way to work the next morning, right?
ThankYouMonica
They shouldn't have overbooked the flights. Poor tactics
SkinnySweatyManInTheGreenSuit
Every airline does this in anticipation of cancellations. Hotels do the same thing.
leftyshuckles
It's not like they are the only pilots available. That's how businesses work.
inthe713
Louisville is not a pilot base. Additionally, union contracts require the airlines to guarantee a seat in certain situations.
leftyshuckles
Well looks like that negotiation turned out to have some affect
Zelko13
They very well may have. There are strict requirements for how many hours you can be awake and then work.
inyourheadunderyourskin
Can you confirm availability for the pilots in which you are referring?
leftyshuckles
According to reports of the flight they needed to be available for yes. Four hour drive for a flight 20 hours out from what I saw
Gandalfsuglybrother
I doubt UA has a huge pool of pilots hanging around in Louisville.
ohheyimalex
Haha, right? That's the pet that's so mystifying to me... fuck your employees, they can catch another flight. Customer service first.
Tmus
They could have driven. There was time.
NameDeleted
Yes, but then the customers at the flight's destination are screwed due to understaffing.
khora
Crew repositioning most likely. They would have to cancel entire flights if they don't have crews for them.
ArcaneConjecture
Maybe they should pay their CEO less and hire more crews?
EverybodyGetsABrandNewUpvote
But that makes too much sense. Why pay the people to actually work when you can pay the board millions to look important and beg for stocks?
SteevyT
They had 20 hours to go 4 hours by car, and wasted 2.5 cleaning the plane after this from what I've seen. They done fucked up.
leftyshuckles
Do you work at an airline? Do they actually have that much trouble sometimes? Seems highly irresponsible
DaDisser
I assume it isn't a problem since they can usually get ppl to give up seats without having to knock them out.
McMasterx
In this situation, the next United flight wasn't until next morning. this was the last flight and they needed to be there for another plane.
McMasterx
Yes, they're complete irresponsible assholes, and should have gone and asked another company if they had any open seats.
ragazzasporca
Regardless of policies and what not, anyone who would defend United right now is a huge douche canoe.
Taishosama
Been seeing A LOT of people defending them.
[deleted]
[deleted]
Gandalfsuglybrother
Wow. Can I tap into your database too?
CompressedInfo
Unless it's United's lawyers... then they kinda have to
BlueKarat
Well, then they're getting paid to. Anyone else isn't though.
Booooooiqqqq
I also think the other passengers are fuckwits. When you see the cops coming on the plane and the guy isn't moving..someone should volunteer
Booooooiqqqq
Like instead of saying "oh my god!??" while recording with your phone, Maybe just take the 800 bucks and get home 3 hours late
ragazzasporca
I don't agree. And I think the $800 was just in "United" dollars anyhow.
Tanishh
By that point, probably too late. Cops weren't called to get more volunteers, they were called to remove that particular man.
AppleBitesEve
Douche Canoe is now #2 insult after Fuck Knuckle. Thank you.
hiaber
When all else fails - quadouche: douche knuckle, douche canoe, douche nozzle and douchebag. 4 times the insult all nicely rolled into one
WIllieWonkerz
This is winning reply of the year, fuck knuckle, zomg
LawFiveGuy
Hopefully United just starts out with a check with 2 commas and 7 zeros and it just goes up from there
Demauscian
Here's a check for $0,000,000
BeigeGandalf
They can only do $800 bro. hahahaha
cheeseguy3412
I'd like to see United lose 2 months of revenue to this.
zorgaem
Knowing UA, they'll probably charge the passenger for legal and security costs
DiscoPhysicist
Three comma club! https://pbs.twimg.com/media/CGbJv4IUkAEjjcD.jpg
IAmBlandman
Are you a soccer referee???
LawFiveGuy
yes. you? (not many get the law five reference)
IAmBlandman
Yes, I am. I figured the Law five username made for a safe bet.
mikeatike
Well hopefully there are some non-zero digits in there.
BlueKarat
They're lucky if 0 isn't the only thing they start seeing after this, eh?
Avalonianpathfinder
Haha, perfect joke.
onlytues
Well they don't have to, not their fault it is the TSAs fault. United has no control over a airplane until it leaves the terminal so they
BlueKarat
It still reflects very badly on them for escalating the event rather than find an amicable solution.
onlytues
Could not stop what was happening. Only thing here worth millions is him getting beat up, which is not United's fault.
wefearchange
Uhhh wtf? This is United. TSA's responsible for who gets into 'secured' space (the aircraft & terminals, etc) but past that it's the airline
wefearchange
United has from check in to boarding gate to bump passengers, including involuntarily. Once through the gate you're on. They fucked up.
downvoteacct
I believe it was a United employee pulling the Doctor out of his seat.
Gandalfsuglybrother
This was Chicago PD. One cop has been "suspended pending review" .
wefearchange
I mean, the guy was manhandled by Chicago PD at the request of United, who botched bumping to an astonishing degree.
Gandalfsuglybrother
Hardly the worst OB I've heard of but the worst in a while. The handling? Yeah, that's the worst I've ever heard of.
onlytues
Yeah but the PD or TSA smashed his face not united employees
Monster1776
Got into this discussion on Reddit. Unfortunately it's highly unlikely this guy gets anything from United, much less the Chicago PD.
wefearchange
United violated FAA law. I'm really not seeing why he'd lose the lawsuit.
Monster1776
Explain how they violated federal law. And because the law affords trespassers little retribution for being physically forced off property.
Monster1776
Just to cover my bases, when I say unlikely to get anything, I meant anything substantial (over low 5 figures).
kuriosly
I doubt even that.
Monster1776
Eh, most large corporations are pretty generous with early settlements because of PR/legal costs. United does have the advantage that
Monster1776
airline companies are largely unaffected by bad PR.
Splosions
!? Link as to why?
Monster1776
https://www.reddit.com/r/rage/comments/64jac6/doctor_violently_dragged_from_overbooked_united/dg2mfq7/?context=3
Monster1776
1) It's really fucking hard to sue police departments. 2) He was technically trespassing when he refused to get off the plane.
DavidBrooker
Nothing as far as legal recourse. But there's likely going to be some compensation in terms of 'please don't make this PR disaster worse'.
DontEatThatTaco
Too late
Monster1776
Oh no doubt. Unfortunately however airlines are largely insulated from consumer perception; when it comes to flying it's all about the cost.
PatrickPettibone
there are limits, especially if you mistreat customers to this extent.
Monster1776
Certainly, and this might be it.
DavidBrooker
If you took about 100 random airline customers, ~60 fly once a year or less, and ~15 fly weekly or more. Those 60 are all about cost. 1/2
DavidBrooker
But those 15 are the bulk of airline revenue. If the PR gets bad enough to change the minds of frequent flyers, that can do damage. 2/2
Gamerdragon
How dafuq are flights overbooked? They know how many seats they have and how many tickets get sold. Do they do it on purpose?
wefearchange
Yes. Further these were United employees that were deadheading.
meccit
They had to accommodate 4 United crew flying out to another flight, so needed 4 seats from passengers
shinagami091
The destination was 5 hour drive away. Get them a rental and have them drive there. It would have cost less than reimbursing the passengers
meccit
AT this stage for their loss in company value, they could have bought a new Boeing for _each_ of the 4 staff for a single use.
twfeline
To be honest, some customers book multiple flights. It's a battle of statistics.
Gandalfsuglybrother
And you have correctly identified the original reason for overbooking. Way back in the way back machine.
GlenL
All airlines overbook. When you have 100+ people coming from all corners of the globe you'll almost never have all of them make the flight.
Anthraxwastaken
Yes, they do, ~15% of tickets sold are no shows, so they try to make up for it
Gamerdragon
That's so dumb. They get the money regardless of if they show or not. Why make situations where you have to compensate people anyways.
Anthraxwastaken
They don't like flying planes that aren't full, basically
Althekingsmen1
Its a price competition, they price tickets below actual cost to compete with other airlines using statistics on covering loss with no shows
briham
Yes. Hotels and airlines regularly do this. There's always a few no-shows, so they intentionally overbook to ensure they can take off with
briham
a full cabin, and thus maximize their profits.
Alavar
But airline tickets are non refundable. They're getting a full cabins worth of money even if some are no show.
Gandalfsuglybrother
But nonrefundable is not the same as non-useable. You can - usually - use some of the value of that ticket toward another one.
briham
Yes, but by overbooking, they can essentially sell the same seat twice: to the no-show and to the person who shows up.
Alavar
So corporate greed got it lmao
iwalkonthebottomofthemississippiriver
What is this about?
[deleted]
[deleted]
questionableanswers
the flight wasn't overbooked. United wanted to move personell and kicked paying customers off the plane after they had their seats.
lsnasty
Wasn't overbooked. They wanted 4 employees to take the seats.
ForNorrath
Darude - Sandstorm
ladyinwonderland
https://www.yahoo.com/news/united-passenger-forcibly-removed-flight-refusing-give-seat-134930951.html
MissButtercup
What the fuck
Thisisntevenmyfinalformexclamationpoint
Not capitalism. OP is a little confused apparently.
Booooooiqqqq
TIL that when private companies fuck ppl up while trying to squeeze out extra dollars, it has nothing to do with capitalism.
Thisisntevenmyfinalformexclamationpoint
A capitalist society (ideally) thrives on providing the best possible service to customers. Because of this, this man will never again fly
Thisisntevenmyfinalformexclamationpoint
With this airline. Aka he will look for competition that promises a better service. You're confusing greed and douchebaggery with capitalism
Thisisntevenmyfinalformexclamationpoint
Although those things sometimes collide and it's terrible whether for worker or customer, they are not inextricably linked.
holyjesusmybackhurts
Flight was over booked. For some reason they asked this dude to get off the plane. He refused. Cops called. Guy resisted. Guy didnt do well.
lsnasty
Wasn't overbooked. They wanted 4 employees to take the seats.
questionableanswers
The flight WASN'T overbooked. All passengers had seats. United wanted to move personell so they kicked paying customers off plane.
Zelko13
...creating an oversold situation. They were offering a later flight and 800 bucks but no one took it. Should have handled this b4 boarding
Clarion5
"All passengers are required by federal law to comply with crew instructions and posted placards." Enough said. He should have complied.
holyjesusmybackhurts
I completely agree. There's a better timd and place to try and fight with the company
MundaneFinality
Serves him right for valuing his patients' lives over company profits. He deserved to be beaten unconscious and dragged off.
BlueKarat
Dude vs Arm rest. Arm rest wins! Fatality!
azflames
Some guy was randomly selected to be bumped from a flight, though he would receive $800 voucher and a free hotel stay. He refused to leave 1
azflames
& so he had to be forcibly removed by law enforcement. United reserves the right to bump any passenger for any reason so I feel it's on him
MrDeadsr
Uh, including him getting a supprise attack wine they were talking to him? That's also normal?
OlympicLlama
It wasn't over booked they just wanted to get 4 of their employees on the flight for a flight somewhere else. That is the airlines problem
SweetStache
Source?
OlympicLlama
Not the customers
azflames
They still reserve the right to kick a customer off of a flight for any reason, so really they're just guilty of being shitheads
iwalkonthebottomofthemississippiriver
Yeah I just found an article online. Says the guy was a doctor and "had patients he needed to see Monday". What a way to treat your customer
azflames
Yeah but I'm sure everyone on the flight had a reason to be on the flight. It's a tough spot for everyone
iwalkonthebottomofthemississippiriver
Agreed. Definitely wouldn't have gotten his ass beat if he would've taken the flight voucher. They should've upped their offer first tho.
azflames
They did! It was originally 400, then they doubled it to 800
MrDeadsr
They were talking to him, another guy came and attacked him while seated.
Naeaes
A randomly selected passanger was forcibly removed off of an overbooked flight. Was a doctor with urgent patients at the destination.
lsnasty
Wasn't overbooked. They wanted 4 employees on the flight so they kicked 4 customers off.
OlympicLlama
They are only allowed to do that in emergencies them not planing on getting their employees to Dallas is on United not this doctor
OlympicLlama
Who btw had a shift at a hospital the next day and stated as such they knocked him out and dragged him off.
OlympicLlama
It was not over booked get it right. They wanted to get 4 of their employees to Dallas and randomly selected him and forced him off
BlueKarat
Still technically overbooked since they booked more seats than they needed...
INDIG0M0NKEY
Our job is more important than yours. Dur dur dur fuck you- United
YourWaifuIsTrash
That's still overbooking, they knew they needed those seats so why sell them?
hardytardigrade
Yup
ThatOneDemon
Worst part in my opinion was all the other passengers saying "OMG, This is not ok" then letting it happen.
mormacil
If they did something it could be labelled terrorismnd put them on a no-fly list you can't defend against, ever.
Walfas
Yeah, but this is America? What are you going to do? If you put a hand on those police officers you'll get shot or tazed in seconds.
xenwall
Don't assault the cops, say "Fine, I volunteer to get off, put that man back in his seat." You get $800, the cops get reprimanded, doc sues.
BlueKarat
They aren't going to shoot someone on a crowded airplane and risk even more damage. Tazed, sure.
Anthraxwastaken
Because it was police who dragged him off, they would have been fucking shot for "assaulting a police officer"
xenwall
Don't assault the cops, say "Fine, I volunteer to get off, put that man back in his seat." You get $800, the cops get reprimanded, doc sues.
IHateyouIfyouremoreattractivethanme
Yeah but by law you're supposed to be compensated with 1300 dollars not a mere 800.
AxelBeingCivil
United didn't actually offer compensation here. They might be required to by law (are they?), but I doubt many people know that.
leodavinci1
Got a hunch the doc is gonna sue anyway.
TheZade
I've flown on every US airline, & several european airlines, United has by far the worst customer service, they give zero fucks, maybe less
annaofthesouth
Like, worse than Delta? I hear Delta is garbage.
conniecpu
Meh, I fly Delta a lot, never lost a bag, the reps are helpful when I miss my connections
SatoriEnlightenment
-1 fucks
Soddo
Going to be in the us in a couple of months. Flying united is not an option
downvotersarejusthipsterswhoneedahug
Even Ryanair has better customer service, and they're the most budget airline you can get in Europe - the employees actually care
DorkJedi
Same here. best customer service: British Airways. Emirates running a close second.
WindOntheroad
Have you flown Delta Airlines?
kadadev
Was on a 18hr UA flight, staff+pilots were racist as shit to passengers. Race war, pilots talking shit on the intercom, back in 2016
FoeOfFauxPho
Can confirm. They are uniquely the worst.
ICantCount
They take the few fucks you have.
TheGriffin
Because of them, I had to spend 3 days on a cruise ship with no luggage
landcfan
I had to spend a few days at summer camp in high school without luggage after they juggled us between flights most of a day.
kalethan
American Airlines could give them a run for their money.
TheGoblinPopper
Almost had to call the police last time I flew American, they are terrible.
Dikbag
Yep. I only fly internationally now, but always choose asian airlines since they have way better service and food.
Loraamore
Less than zero fucks
Whosthere
JET! BLUE! JET! BLUE! JET! BLUE!
TheGoblinPopper
Jetblue gives me money every time the flight is a few hours late... I fly a lot and I have a few hundred from their compensations.
SoupIsNotAMealVera
JetBlue is amazing. Cheap flights with newer high-tech planes, and good customer service.
Ivaer
I've flown all over the US, and literally every time I have flown with United my flight has been delayed by 8+ hours, bare minimum (1)
Ivaer
effort at customer service both at the counter and on the phone, and I'm fairly certain that they took advantage of younger me several (2)
Ivaer
times when offering me compensation. I eventually vowed never to fly United again. Turns out JAL is the best airline I've ever flown with.
thegriffin88
I think only 90's BIA can compare.
dazziola
I fly with airlines all the time for work. In my experience, all American airline companies are rubbish compared to the rest of the worlds
SoundFuture
God I miss Continental Airlines. Our former Pres (good as he was) screwed us all when they made the HQ location a term of the merger.
hajirah
You've clearly never flown by Air Canada, then.
zFUBARz
AC depends on the flight, They can be great, but things like Rouge are total garbage.
dazziola
I should say those I've flown regularly. AA, Delta and United. I flew JetBlue before and they were fine.
blisfulloblivion
Southwest is great but they only fly stateside. They don't even do canada :<
geiokami
Delta has the worst leg room.
CrazyGuyOnABike
Interesting. I've had the worse service from Frontier, but United is up there. Frontier kicked me off a flight when I was a teen. I was told
CrazyGuyOnABike
I was the best choice to be left because I "had fewer responsibilities". I missed the first two rounds of a debate tournament.
EverybodyGetsABrandNewUpvote
Frontier trapped my dad and I on one of their planes because they had his wheelchair stowed in cargo. We were stuck on the plane for 5 hours
CrazyGuyOnABike
Turns out corporations don't actually give a shit about their customers, only about their customers' money. Who would have thought?
EverybodyGetsABrandNewUpvote
Yep. No free drinks or anything. Just stuck on the A319 with 3 flight attendants, the pilot, and FO, for 5 hours. FAs not even paid for that
internetfox
I had to deal with VW "imperfections". I said that all those nuisances will make me avoid VW, they responded: don't care, we sell so many.
IAmLeela
I created a twitter account for the sole purpose of complaining about United. As a frequent flyer, I hate them so much.
chillerluvcats
American is prettu baf
grizzlykillerespresso
Once I got yelled at by a sassy black flight attendant for 5 minutes because I asked if they served Dr. Pepper instead 1/2
grizzlykillerespresso
of looking at the list in the back pocket. 2/2
heyawhatsacominandagoin
That's pretty shity. Doesn't matter that she's African American though.
grizzlykillerespresso
Might have had nothing to do with it, but I just got the feeling that yelling at me was cathartic to her for some reason. Maybe some white/1
grizzlykillerespresso
kid like me had treated her shitty on a previous flight/2
Teslapad
You should see the way they break guitars.
briggls
Excellent reference
ProfessorCommonSense
Everytime I fly United I'm always guaranteed a delayed flight.
humbook
Their stocks up since: http://www.cnbc.com/2017/04/10/united-is-being-immature-former-continental-ceo-gordon-bethune-says.html
nipplepanties
I fly on average twice a week for work, and avoid united at all costs. Confirmed.
gMilk13
They actually beat Ryanair?
Siddhartha
You clearly haven't flown Frontier or Spirit
awesock
Isnt the deal with spirit that they are ridiculously cheap and it is understood that you're trading price for getting fucked
Siddhartha
Cramped flights is one thing, no business should have shitty customer service. They do
awesock
Ik but like I thought the point was with spirit you were asking for it and they knew it and you knew it
Siddhartha
Like I said, unless it's their slogan it shouldn't be accepted or expected
HelloAlaska
What's your favorite airlines to fly with, if you don't mind my asking? Would love to know for future flights :)
ChristYarmolyu
1 entire day and night of my husbands bachelor party was spent by himself in a houston hotel, that he had to pay fo. Instead if with...
ChristYarmolyu
his bestfriend, cousin who was gonna be leaving for afghanistan shortly. The already short trip was cut in half. Wtf
HomeworldCommand
Agree with everything; that being said, their united club is awesome.
prolurk
I was thinking the same thing, United already sucked. I guess its a case of "we have nothing to lose"
lvsmilemore
At this point they're stealing fucks
nebworb
There's a reason South Park had a episode where people preferred a machine that literally butt fucked them to airlines.
nebworb
*an. Goddamnit.
MyBrainIsPlastiDipped
Great episode! I drive to Vegas(5 hours) instead of flying cuz seriously - fuck the airlines. I've been overbooked by SouthWest before.
0fucksgiven
The Comcast of the skies!
CatWithHands
They used to give a full sized fuck. Now their fucks keep getting smaller, and have less legroom.
SilverWingsofMorning
they gave me free wine one time
ViktorKovacs
when I flew up to montreal they misplaced my bags as well as a bunch of other people's. Fucked up thing is we could see the bags on the 1/2
ViktorKovacs
cart outside the window. We yelled at them saying they were our bags, the dudes outside literally laughed and walked away with the cart.
EighteenCharacters
Precisely negative fucks
Drdeathdefy
Delta was pretty great imo. They always were nice and never had any problems
belthasarthegreat
They are bastards too. When their computers go down, they take 6+ hours to rebook you, don't pay hotel if overnight, and don't compensate.
belthasarthegreat
And they don't respond to customer complaints.
Drdeathdefy
They refunded me and got me on the next flight asap
Drdeathdefy
I never had problems with them. I flew as an unaccompanied minor several times with em and I never had a delay. The one time I had a delay
belthasarthegreat
Their computers went down, they sent everyone from ghe plane back out to special services at the check-in where I stood 6 hours 1/?
belthasarthegreat
And I apologize for all the typos; my phone keyboard is tiny
belthasarthegreat
I have been a club member with them for years, and was treated poorly enough that I won't fly them again unless its a last resort.
belthasarthegreat
After this I gave heard nothing from them. I issued several online complaints about the whole thing znd never had a reply. 5/
belthasarthegreat
something as gratitude. 2 days later I received an email asking "After your delay experience, how likely are you to recommend delta?" 4/
belthasarthegreat
at the airport. 1 week later I received an email saying "sorry for the inconvenience, for your patience, and a mention that they would 3/
belthasarthegreat
to be booked on a flight for the next day; they refused to pay for accomodation and said if I wanted to sleep, I could in a chair 2/
lostconfusedandeasilydistractedheylookapenny
they "forgot to fuel" when i was flying back from FL w/ my (then) 2yo. made us late to our next flight. next flight was at 7pm, gave me a--
lostconfusedandeasilydistractedheylookapenny
--$20 voucher for the 9 hour wait (we arrived at 10 am). it was awful. i asked for at least another voucher and they told me no, the kid--
lostconfusedandeasilydistractedheylookapenny
--didnt count b/c she was under 5 years of age. i was floored. it was a nightmare having to wait that long with a 2 year old in an airport.
LegendaryGrumpyCat
Whatever happened to putting u in a hotel room for a night.
lostconfusedandeasilydistractedheylookapenny
/shrug/ probably because we flew in when it was in the morning. they didnt bother.
StarkRG
Yes, but strangely almost none of that came into play in this situation.
Keltic69
I've been on a united flight and it was the worst I've ever been on
rustyspooons
Spirit comes in a very close 2nd
Atalung
Actually according to the most recent customer satisfaction reports united is 8th out of 12 major US airlines
numba3
Now they're 13th ????
Atalung
Well that report doesn't take individual incidents into account so it likely won't change directly as a result.
serpx
BACK IN MY DAY WE FLEW TWA AND LIKED IT.
Perkunas687
Southwest is my jam. Rarely if ever do I have problems, and when there's a screwup, they comp drinks and more. And usually very friendly.
parksAndRings
Free drinks if a flight is more than 30 mins late, Southwest is the best
raraluiz
God I love Southwest.
Deanscream
Beating up a passenger? if I had to say they give negative fucks, that would be representative of it.
CheerfullyGrim
In your opinion, which airline is the best?
awesock
Flew Alaska and it was lovely. Delta is a bit more schmuckey but I've never had a real serious problem with them
Noob3rts
I've flown one that is probably worse. There was 2 flights schedule for 9 AM. They had nobody at their terminal to deal with their (1/3)
Noob3rts
two flights until 9:30. All I wanted to ask was if I could change seats because I'm a tall guy and I got a middle seat, didn't want to (2/3)
Noob3rts
cramp anyone. Apparently that is unacceptable and I have to rebuy a ticket if I want to change seats. Everything cost money on that plane.
Beepity
Without even a "sorry for the inconvenience," but they didn't bash my face into an armrest or bodily drag me away, so yeah, fuck United. 2/2
Beepity
Also, update: They gave me a refund for half of what I paid to not fly with them.
Mercenarity
If you believe the police he did it to himself.
IAmJustHereToCommentAndLaugh
You know that feeling when you want to smash your face into your armrest? Me neither.
Beepity
Police bashed his face into an armrest confirmed.
toystory2wasok4
I've flown with them like three times. Southwest is so much better
sharkbirdbitecaw
Love SW, I only fly them unless they don't go to where I'm going. I'm looking at you Florida....
TheBirdIsMine
But they go to Florida. A lot of places in Florida. Too many really
sharkbirdbitecaw
Huh, I feel like I could only fly AA when I went to Miami, but I *do* have a terrible memory....
TheBirdIsMine
They do ft. Lauderdale instead. No need for both those airports
NiaWorn
I always fly Southwest. Cheaper, and always have been nice to me.
Nu77ified
So do you just go around the world to get back to where you came from?
toystory2wasok4
And free snacks
NiaWorn
I did appreciate the free multiple glasses of Ginger Ale. I get nauseated when I fly and it is a godsend.
Coldin
And free checked bags!
mishamaro
I've flown UA many times and haven't had a problem. *shrug*
TheGoblinPopper
It comes to chance, I flew a full 11 months without a single delayed flight (flew about 3-4 round trips a month)
mishamaro
Well that's the thing w/ this whole debacle. It was chance. Shitty things like this don't happen on the regular and ppl make it like it does
TheGoblinPopper
Yeah, that's just people sadly. The latest I've seen on this is that it was entirely racial profiling... -_-
Marceius
Not even... a flying fuck?
GandalfTheOk
Did you just??
working30hoursADay
Ant4N
Rip42
Not even a flying fuck at the moon.
ColonFilth
RouyalRice
doesntgetmorearabthanthis
meatsweats
ScooterMcPooter
Oh you!
xFIERCExHOBOx
BeTheHammer
Bravo
NiaWorn
LittleWheelsAndCactuss
Always upvote Cox... oh wait
Beepity
Just this week American Airlines cancelled my flight because a lightbulb was out and was going to make my trip take three times as long, 1/2
chillerluvcats
Yea american is made
kaboosh5353
Ex baggage worker here. They almost canceled a flight cause they only had 4 water bottles instead of 6. People just dont wanna work
kaboosh5353
"They" as in pilots and flight attendent.
orangejuliuscaesar
What station did you throw?
kaboosh5353
CHO a smaller airport in Virginia
orangejuliuscaesar
I was buddies with a bunch of AA guys in PHL. Oh, the stories. Ooh, the stories.
im0nmyway0ut
Charlottesville FTW. I miss that airport. Never had an issue flying in and out of there the dozens of times I have.
StayClassyPonyBoy
They were offering $800 voucher for people to give up their seat, I'd be all over that.
GlenL
If you volunteer they give you a voucher, if they bump you, by law you get cash, and more than $800
Onceanimrodalwaysanimrod1
This guy will get $800 too. It's jus r gonna come with a bunch more zeros.
StayClassyPonyBoy
High five
ImNotCreativeEnoughForAGoodUsername
Except if you get bumped like that you're supposed to get 1300, so of course they'd offer. Plus the dude was a doctor with patients
StayClassyPonyBoy
Now he'll get more than 800
ImNotCreativeEnoughForAGoodUsername
And if the backlash is any at all to be believed, United is gonna get their PR wrecked
StayClassyPonyBoy
I'd like to know exactly who the asshat was that pulled him off the plane. Was he united, or airport police. Everyone is blaming United
BlueKarat
Security or police. Unsure since he didn't seem to have uniform. The other two had police jackets. United still escalated the situation in a
eazolan
Vouchers are make believe money. Take cash only, and it it's the law they have to offer it if you ask for it.
StayClassyPonyBoy
I'm going to be buying plane tickets either way, voucher or no voucher.
Tanishh
Not all of it, unless you fly a shitton or something. $1300 or 4x ticket cost. Possibly in addition to refunding the flight, not sure.
Teemo666
pretty sure u suppose to get something like 4 times the ticket price if u refuse the 800$
StayClassyPonyBoy
From my understanding it was basically put to a lottery and people randomly selected, those people would then be the entitled few
thepriceisrightbitchez
$800 really isn't all that much for a flight in the US. Transfer fee, bag fee, taxes, security fee all add up really fast.
StayClassyPonyBoy
That could get me two flights to Vegas at the right time of year
AsABiologistWhoIsNotFunAtParties
And they need to keep raising that offer until someone takes it. If they want to gamble with overbooking they need to accept when they lose.
ceakay
Considering you're legally entitled to $1400, + hotel, taxi, food, you're really missing out.
Zelko13
Well, you only get that if no one takes the lower offer. So he was going to get that since no one took the 800. Now he'll get 800,000
eazolan
Now the lesson will be "Always hold out for the 800k"
StayClassyPonyBoy
Only after you were selected, after turning down 800, I thought
rubber1duckie
Was it a voucher to use on future flights or was it cash money?
haIreallysigneduphere
Voucher
Althekingsmen1
Chuckie Cheese tokens
GalakticPlatypus
99% chance it was a voucher
rubber1duckie
I'd consider it if it were cash, but there's not a hope in hell I'd consider it just for a voucher
ninjanuget
even if you had a patient that could potentially be in dire need of your help??
StayClassyPonyBoy
I'm not a doctor. I said I'd take an 800 voucher, me. I can't speak for him. I've yet to see proof he's actually a doctor
ninjanuget
Ok. I thought you were speaking from his position. And there's no reason to doubt the multiple viable sources citing he's a doctor.
StayClassyPonyBoy
It all stems from him claiming he's a doctor, where's the proof
DukeOfChutney608
its the principle, if you paid for a seat you get a seat. the public should not be forced to do something to fix an administrative oversight
StayClassyPonyBoy
Welp too bad I guess. Shitty deal for him, nobody deserves that kinda treatment.
Booooooiqqqq
Overbooking more efficient when done correctly. X% of people miss flights, and people like vouchers.
Zelko13
United is able to offer so many non stop flights and destinations because of overselling. It's the risk you take by using them.
Zelko13
That's part of the ticket terms when you purchase though. If you don't want that, then fly SW or an airline with much better service.
DukeOfChutney608
when you buy a ticket it says you may be subject to be removed from the plan in order to seat our staff?
Zelko13
Yes, so they can go fly another plane instead of stranding a whole other group of people on the ground
SirAndrewMaxwellDwyer
It was only $400 and a free nights stay at a local hotel.
StayClassyPonyBoy
They bumped it to 800 b4 announcing that 4 would be chosen randomly
AbbySomeoneAbbyWhoAbbyNormal
They upped it to $800 and still no takers.
SirAndrewMaxwellDwyer
Everything I've read didn't mention that... not that I should be surprised.
AbbySomeoneAbbyWhoAbbyNormal
It was the last flight of the day. Anyone leaving had to get a hotel and fly out the next morning.
mikeatike
It was $800 in flight vouchers, not an actual $800.
AbbySomeoneAbbyWhoAbbyNormal
And with those things, you have to use it all at once with no carryover. Fake money.
doctorbees
Not really. I routinely spend $600-800 to fly home for Christmas (within the US).
MundaneFinality
I'm guessing you aren't a doctor with patients waiting for you the next day.
StayClassyPonyBoy
I'm not a Fucking doctor no, show me proof that this guy is a doctor.
BlueKarat
They could've easily checked credentials or claims but they chose to go this route even instead of validating and changing what they did
MundaneFinality
Maybe he was lying when he said he was a doctor. Does that make this ok? Is this the best way to treat customers?
StayClassyPonyBoy
Do you see me defending the guy who drug him out
bigbowliofravioli
It was basically just credit to use with United
StayClassyPonyBoy
Yes, a voucher. I'd go for it, myself
Tanishh
When they legally owe you $1300, all in cash? Fuck no.
StayClassyPonyBoy
What's the language thou. I'm pretty sure you only get that much if you get selected after everyone refuses and it goes to lottery
Jewf
I guess that would be the classy thing to do, pony boy.
StayClassyPonyBoy
Shit, 800$ is 800$. That a plane ride to a vacation or family etc. I'm not poor but 800 is a nice number
sqlyoda
Why'd they kick him off? He wasn't wearing yoga pants.
diphenhydraminehcl50mg
Um, what about yoga pants now??
Rox2
The "yoga pants" involved people flying on employee pass benefits, so there's a dress code. UA was totally in the right on that one.
diphenhydraminehcl50mg
oh... that's cool too i guess
AmotsEinhorc
BecauseCanadian
Leggings
Lefthandofgod
There was a no-singles policy.
RX7zx6r
If youre representing the airline you follow dress code. Dont matter if youre 12 or 35yo. I had to wear khakis and a button up for standby.
Yakkay
FYI the yoga pants girls were flying on staff tickets. Different dress code.
Rox2
This. UA was every bit in the right in that instance.
wefearchange
I mean, it was a dick move that could have been overlooked because they were two little girls, but, yeah, that time they were technically ok
Rox2
It wasn't a "dick move." When traveling under employee privileges, you're expected to adhere to certain policies. True for UA & many others.
HanjinHanamura
THey needed space to move 4 employees around, said they would pay 2x the cost of the ticket and a free hotel room to the people on the plane
wefearchange
DOES NOT FUCKING MATTER. Once you're through the gate you're on the flight per FAA laws. They had from check in to boarding to bump 4 randos
HanjinHanamura
if the got off, whether or not they were randomly selected or volunteered. Dude became aggressively obstinate, threatened to sue for
HanjinHanamura
selecting him and was yelling at security before they pulled him out of his seat. Apparently hit his face on an armrest getting pulled out
TK421isAFK
Yeah - "he fell and was temporarily incapacitated". What are you, a Chicago cop or spokesperson? Fuck that bullshit. They knocked him out.
TK421isAFK
No, he wasn't. Check out the Reddit AMA with one of the passengers on the plane. He was adamant, not belligerent.
HanjinHanamura
of his seat and temporarily incapacitated. They then dragged him out, possibly thinking he was knocked out and unable to lift him in a plane
warjikin
This is not how you treat people. I would have acted the same way if they tried to strong arm me off the plane.
EddieFitzgerald
"Apparently hit his face..." Dude, did you see the same video I did?
doodybird
Spotted the corporate shill.
AsABiologistWhoIsNotFunAtParties
The only acceptable option by united was to keep upping the cash payout for people to give up their seat, eventually someone would take it.
doctorbees
They overbooked the flight, but instead of asking for volunteers before boarding, they waited until everyone was sitting on the damn plane.
lsnasty
Wasn't overbooked. They just wanted 4 of their employees to take the seats.
kaboosh5353
Often cases is that its a pilot they need to fly another plane where ever theyre flying to.
doctorbees
...Creating an oversold situation.
inyourheadunderyourskin
Only if they sold the seat to another customer
NotPopular
But why were the other customers more important than the ones that already were at the plane?
LeonQuin87
They asked for volunteer numerous times but only 2 people accepted and they needed 4 to leave.
andnosobabin
Sounds reasonable
LeonQuin87
I'm not supporting United for dragging a doc, who has patients waiting, out of the plane.
kuriosly
When it comes to involuntary bumping, it's the hunger-games. Who you are doesn't matter if your in coach
doctorbees
So you bump people BEFORE THEY GET ON THE PLANE AND THEN YOU WON'T HAVE TO DRAG THEM OFF. GOD DAMN, PEOPLE.
kaboosh5353
They do it cause people literally just dont show up sometimes, also giving max time to volunteer. It sucks but theres not much better ways
doctorbees
Sure. But they should get all their volunteers before letting people sit down.
Theinternetwasinventedforveryimportantscience
Supposedly they did ask before boarding, they offeredd $400 then $800 and still couldn't get people, so they picked people at "random"
kaboosh5353
Worked at American, its the last person who checked in usually. And they wait to give anyone a chance to volunteer last second.
kaboosh5353
If you get taken of a flight involuntarily they give you a check (not flight credit a real check) and rebook you to the next possible flight
kaboosh5353
Dude got take off a flight, got $1700, paid cab to DCA, and to his destination 20 minutes early once in my experience. Not usually tho lol
questionableanswers
Well now they'll pay millions. How did that work out for them?
Theinternetwasinventedforveryimportantscience
well the police will, and that's only if the lawsuit is successful, and even then its the taxpayers
doctorbees
Which they should do PRIOR TO BOARDING.
Theinternetwasinventedforveryimportantscience
supposedly they did
doctorbees
They should have had all their volunteers before they let people get on the plane.
Theinternetwasinventedforveryimportantscience
I hope United get reamed out by a massive boycott over this.
wefearchange
Which they're legally required by the FAA to do BEFORE BOARDING* Ftfy.
doctorbees
How is that different than what I said?
TheWaffleness
Which they cannot do. If you have been assigned a seat they cannot force you to give it up. I used to work as a gate agent.
Theinternetwasinventedforveryimportantscience
Someone else was saying that originally they only needed one seat and then let everyone board and that changed to 4 seats needed.
TheWaffleness
Doesn't matter, once a seat had been assigned they cannot legally take it away from you.
Theinternetwasinventedforveryimportantscience
For united or a different carrier?
TheWaffleness
Delta and United. Either way it was a law that all airlines have to abide by.
wefearchange
Doesn't matter, FAA stipulation on bumping is the window is from check in to boarding gate. Once you're through you're on.
andnosobabin
Maybe they shouldn't overbook their flights just to insure money.
slyfox001
Well I guarantee the lawsuit will have paid for a whole flight for those 4 employees by the time this is done
INDIG0M0NKEY
An airplane travel company caring about the people flying? Good luck with that
andnosobabin
Ikr
Theinternetwasinventedforveryimportantscience
There should be consumer protection laws to stop airlines from overbooking.
Zelko13
It's just a reality of being able to offer so many flights to different destinations. No airline would make money if they didn't overbook.
kuriosly
There's consumer protection laws about overbooking.
Zelko13
However, they should have handled this overbooked situation much better. This guy is gonna get millions in a suit.
gareity
Because people in the service industry are totally more important than a doctor.
GTimgur
...that is a pretty dumb and fucked up way to look at the situation.
tuxedobob
The doctor is in the service industry too.
khora
Well, they would have to cancel the flights they were flying to.
LindsyLovesLemons
occupation is completely irrelevant. basic human decency was not observed here.
iamthugnasty
I'm not sure the claims that he was a doctor have actually been proven true. Don't quote me, but I haven't seen any confirmation of it yet.
IstustuStutter
"But I haven't seen any confirmation of it yet"
Booooooiqqqq
Doesn't matter. If someone says they are a doctor they either are, or they're desperate to be on the flight. Either way, wrong person.
Boopbeepbeep
Whether he's a doctor is of very little importance. He's a paying customer and had every right to that seat & to being treated w dignity.
iamthugnasty
He was. He was asked nicely to leave and refused multiple times. It wasn't until a 3rd officer came that things escalated to violence.
Kittypire
That's honestly the company's fault and problem, not the customer's.
zethlington
It's not really nice to force someone into "volunteering" for something they are not willing to do.
Boopbeepbeep
He wasn't but I'm curious how you would justify it.
Slashenaar
*Not overbooked, all customers had a seat, they needed 4 seats to move their own employees around, started ejecting peeps, he called bs
lcplspanky
He mainly called bs because he's a doctor who was on his way to see patients the next day too, but lets kick HIM off. Uniteds logic
SherMattLockSmith
That is still overbooked, they knew they needed 4 seats for their flight crew and did not reserve them, that is literal overbooked.
shackattacktime
it wasn't that plane's flight crew, it was united employees they needed at the next airport for whatever reason
Slashenaar
"accept more reservations for than there is room for." all reservations were asses in seats, then they realized they needed 4 seats
Slashenaar
That's why they were all already onboard
Lars1027
But why boot paying customers? Why not make other arrangements within your company for your employees?!
littleman00
Wait, the extra seats needed were for the flight crew? New to me; I thought it was some random United employees. Thought the flight crew had
littleman00
their own dedicated seats? Flight attendants usually have those fold-down ones against the wall.
B4kedP0tato
Flight crew for a different flight. These employees needed to go to a different airport. So united kicks off a paying customer.
littleman00
Ah, I see. Thanks.
wiilyc22
You do realize they were flying on as an employees guest. Which has way stricter rules. So unfuck your understanding and read more
andnosobabin
Least liked comment lol
sqlyoda
ollieswen
Pretty much lol. Right over!
Otacon86
Wut
MoonbuttTheGreat
You... Um... You do realize this is an entirely different issue, right?
SephiRothIRA
The sub comment was joking about the yoga pants.
RX7zx6r
Sorry u got dved. As an employees kid, i had to adhere to dress code too. So many people dont understand the girls family was employed.
diphenhydraminehcl50mg
Bit of a cunt this one
myweaknessisstrong
the dress rules for flying as an employee/employee guest are STRICT. they look at you as representing the company...cuz you basically are.
scottygrayskull
Yeah, reading up in that they/their guardians should have known better.
EddieFitzgerald
Again, not the issue.
wiilyc22
Go to the comment not the op.
SephiRothIRA
God damn, these downvotes. They'll be shirtless and get refused at "no shirt no shoes no service" and complain. Dress code is dress code.
MrWolfwood
You are being downvoted because you're dumb, dumb is not rewarded. dumb is punished.
SephiRothIRA
Other dude's downvotes, dummy.
wiilyc22
And you are a giant asscheek. And btw fuck off!
AnneFranklyMyDearIDontGiveADamn
Perhaps you were unaware, but his removal was not due to dresscode. This is not in reference to the legging incident.
SephiRothIRA
The sub comment was about the yoga pants, you douche.
AnneFranklyMyDearIDontGiveADamn
No need for name calling. I was simply trying to inform you why the comment was being downvoted.