I work in retail and I lock the doors 5 minutes before closing, if someone comes to the door, I'll ask them what they need, if they can't tell me the items, then I tell them to come back tomorrow. Way to often do people think "they can't close until I leave!"...doesn't help I live in a tourist town so people care even less.
I used to manage a local coffee shop. At closing, I would just blast Dashboard Confessional songs and sing along as loudly and badly as possible. Did wonders to get the message across.
I get nervous about being a bother showing up a half hour before closing. 5-10 minutes before opening? Yeah I'll stand around outside but not like....with my face up against the glass and knock on the door. I'll keep myself busy while I wait.
when we don't have someone working bar side we place the "please wait to be seated" sign so it's actively blocking access to the bar and i have straight up seen people walk in and move it out of the way to sit at the bar.
'Can you give me the set-list lying over there?'; -'No.'; 'Why not?'; -'I'm not allowed to mess with stuff on the stage.'; 'Then why are you still standing here?'; -'Cause you havent left yet.' doing stage security at concerts
(customer) you're inside! you should be open! (me at the fast food place early in the morning) sir, we have to prep all the stuff for morning. We don't just magically appear inside and the food instantly starts cooking itself.
Tbh, I'm so use to tune out advertisements and other visual garbage that I tend to miss these signs. But at least I'll took for one after realizing the door is locked.
Used to work at a record store in a mall (am old) and one Christmas Eve, 5 minutes after we had rolled down the gate one guy came running up and was rattling the gate, "I just need one more thing or she'll kill me!" My manager looked at him and said, "Where do we send the flowers?"
Once was carrying meat into a restaurant. Door is unlocked just cause like, how are we gonna fangle with a dead bolt carrying 100 pound cases of meat? Guy comes in and I tell him we're closed. He asks how he's supposed to know that. Lights off. Front facing signs off. TVs off. Sign says closed. Listed hours shows we're not open that day at all. Bruh
I worked at a liqour store (called Package Stores here) for several years. Where I live, you can only sell alcohol on Sunday after 12:30PM, and only until 11:30PM. I can't tell you how many times we had a line in the parking lot by 11:30AM. The vast majority of which had just gotten out of church and couldn't wait to come in and pick up their two half-gallons of Burnett's Vodka. (This would at least last them a few days.)
I used to work at a small gaming store in a mall. During covid we put up a sign right in the middle of the entrance that said: please wait here as we have to abide by the social distancing regulations. Because you know our store is small as heck. Can't count the times people actively climbed over the sign.
I used to hang put where a friend worked right before they closed. I would pick them up and drive them home. When people would wait outside while he was closed and bang on the door I'd walk by pretending to be doing a shady deal on my phone and then eventually start yelling. People stopped showing up because they thought during the night hours that drug deals took place there.
Once was working an overnight, and we had the doors turned off but unlocked so the floor cleaning crew could do their equipment. We close at 9, its 11pm, and I hear "Hello? HELLO?". Go up front, and theres this guy whos very put out that our doors aren't working properly and theres no one up front to help him. Got him to leave by repeatedly saying "That's because we are CLOSED, and you need to leave", locked the door behind him. Still baffles me to this day sometimes
I worked in a cafe. We'd close and clean down the equipment, and have the lights off. People would still walk in and ask why we couldn't just turn the coffee machine back on, or sell them stuff when the tills were cashed up.
If you work or have ever worked retail, I recommend to you "Retail," the former webcomic by Norm Feuti. It's an absolute joy, and I was sorry when he ended it to pursue illustrating children's books. https://www.retailcomics.com
one time at the store I used to work at closed up for the day. After we set the alarms and locked up I sat outside waiting for my ride and after 20 minutes some idiot drove up and asked me reopen the store and got mad when I obviously told him no.
I remember being a manager for a theatre. People would force their way in behind employees coming in to setup for the day. We'd then have to force them back out till proper hours. Boomers were the worst about it.
When I worked at target we had a lady that was there after closing and I stood there waiting for her to pick out laundry detergent or something and she got all upset that I was watching her and escorting her to the registers then accused me of being racist and said she would never shop @ target again. We give like 3 warnings at the storage closing.
I worked at Marshalls many moons ago and on Christmas Eve we closed at 6pm. This lady started complaining that we should be open later for the last minute shoppers. I said "I'd like to spend time with my family too," and she shut right up.
Yep! Way back at WM, I had to work Easter Sunday. A lady came to my department and we started chatting. She complained about having to be out on Easter. I looked at her, looked at my smock, and said, Yeah. So wrong." or some such inane reply. She had the grace to realize her error.
I worked in a hands on Science exhibition once, some times some of the exhibits would stop working, so we stuck an A2 sign on it saying 'Sorry but this exhibit isn't working'. People would pick up the sign and try using it then loudly complain about it not working! The number of times I wanted to say, 'Put the sign down and actually read it!'
I worked in the only supermarket in a resort town on the end of Long Island. We closed at 9 PM on Fridays, the biggest day of the week (people coming out from NYC for the weekend). We would have people come in at 8:55, grab a cart and walk around doing their weekend's worth of shopping. The boss (also the owner) would literally turn off the lights and they would still walk around shopping in the dark.
An advantage I've gotten switching from retail to service is getting to say "your presence in an establishment outside of declared business hours is trespassing and shall be treated to the full extent of this encroachment" "What?" "You're being rude, get out of my shop until I'm open"
The store I worked at would close the doors and lock the trolleys ten minutes ahead of closing for this exact reason, and we still had to tell people to go to the till AT closing or they'd get turned down entirely.
You guys need a more no-nonsense approach. "The tills are closing in 5 minutes" - "but I'm still shopping!" - "Well in 5 minutes you'll be trespassing and we'll call the cops".
I used to work at a specialty grocery store, and people would do that shit all the time, even claiming "I just need to grab one thing". One time and ONE TIME ONLY a guy actually ran, grabbed the one thing he said he needed, and came right back up to pay and leave.
I worked at Wal-Mart for nearly 4 years, One time early on into covid I was on the door telling a guy drove up and said he just needed to drop-off a movie for redbox. I let him in, de deposited the movie, and left.
I've done several <10m before closing runs deliberately. I had colds and was grabbing pills/tissues and wanted to minimize the number of people I exposed. The last time I did that I discovered that my local store shut down the self checkout lanes an hour before closing.
My honeymoon was in Montauk! We went there cuz our first date was seeing Eternal Sunshine of the Spotless Mind. We ate at all the restaurants and were back in our cabin by 7pm. It was freaking lovely! Also, it was 70f the whole time and in our hometown it was a record heatwave of 110f.
I've seen a place that would lock their doors (inward) at like 15 minutes to closing, and yet people would wait until someone was coming out and slip by them...
I did this! Of course I was 18 and I don't know why the fuck they gave me keys and alarm codes and rersoncibilities, but everyone loved closing with me, doors locked at 9:45 we were out by 10:20 because I had shit to do! Not anymore like at all but damn those were the days.
Yeah this was like a Walmart or something rather than a fast food place, stores don't really "close" though since they have night crews in stocking and cleaning
I got this too. We always went and told people that you have to be at the till at closing time or we're closing them down and people still acted surprised
I once worked in a supermarket and on xmas eve 5 min before close a guy was hammering on the door. We spoke through the door and told him we were closed, and he pushed the door open since we didn't have the pins down (sliding doors) and pushed past us to buy batteries. We called our manager who came and personally rung him up to get rid of him but told him he was being rude and to never return. There was a gas station open across the street.
US is crazy. Whole Foods open from 7am-11pm and that’s still not enough time for people to plan their stuff. Grocers should close at 8pm so workers can at least try to have normal lives.
Oh I’m aware. I live in US and have worked grocery my experience has been though that many people do not like working that late but have too. Rarely see any customers after nine. But still open
Way back in ye old days, when I closed at Publix as a cashier, We just always left a register open til like 9:30 while everyone did closing duties. I remember being that bored cashier doing make-work waiting for the last person to finally check otu.
I have a deep hatred for the assholes that walk in at 8:50 on Christmas Eve. The only time that store ever turned people away before closing while I was there was during a fucking storm. If they are inside before closing, they get to shop. It's a shit policy.
I did shipment intake at like 5 AM for a retail store in a mall for a few months after college. WITHOUT FAIL there would be people banging frantically on the door at 5:30 in the morning demanding to be let in. The store's a total disaster with boxes and packing materials everywhere and they're just like "BUT I NEED TO SHOP"
One of the years I worked in retail my manager and I were finishing up paperwork/ counting down the drawer (1.5 hours past our posted closing hours, it was the weekend before Xmas) when we heard the door ding, we forgot to lock it. A man and his son walked in and were just casually looking around 1/2
I peeked my head around the back and said, "Sorry guys, we're closed" The guy was like, but your door was unlocked. And I was like, yeah but the "closed" sign is right there on the door right under our hours which are at eye level. 3 seconds later the wife came in. The guy angrily, "They're apparently closed!" The wife, "But their door was unlocked! How were we supposed to know?!"
I mean I can understand not reading the sign and assuming it's open but the correct response to "we are closed" is "Oh sorry, I didn't realize" and calmly leaving
This happened 20 years ago, and the look of sheer incensed anger on his face is still in my head. It was nearly 10pm and every retailer in our area closed by 9pm our posted hours said 8. I laugh 20 years later just like I laughed then.
kittyanya
GIANT sign at my gun counter I closed. Customer smiles and drops stuff OVER sign. I smile and reply, "No drawer, go to furniture gallery."
ImSorryEh
I work in retail and I lock the doors 5 minutes before closing, if someone comes to the door, I'll ask them what they need, if they can't tell me the items, then I tell them to come back tomorrow. Way to often do people think "they can't close until I leave!"...doesn't help I live in a tourist town so people care even less.
grayone64
Yep
deltaMoonVillain
I used to manage a local coffee shop. At closing, I would just blast Dashboard Confessional songs and sing along as loudly and badly as possible. Did wonders to get the message across.
sarahsaurroar
I get nervous about being a bother showing up a half hour before closing. 5-10 minutes before opening? Yeah I'll stand around outside but not like....with my face up against the glass and knock on the door. I'll keep myself busy while I wait.
Gremlynn4023
when we don't have someone working bar side we place the "please wait to be seated" sign so it's actively blocking access to the bar and i have straight up seen people walk in and move it out of the way to sit at the bar.
pip1
'Can you give me the set-list lying over there?'; -'No.'; 'Why not?'; -'I'm not allowed to mess with stuff on the stage.'; 'Then why are you still standing here?'; -'Cause you havent left yet.' doing stage security at concerts
bambinod
Watching the Karens from the other side of a closed, locked door can be quite satisfying.
erikleorga
Closed at 8 at my last retail job. Lots of people asking me to "open back up for 1 thing" at 8:15 after I had counted the drawers and set the alarm.
sadurdaynight
(customer) you're inside! you should be open! (me at the fast food place early in the morning) sir, we have to prep all the stuff for morning. We don't just magically appear inside and the food instantly starts cooking itself.
batteryforeverlow
goflyblind
what, like, in the back of a volkswagen?
Xenarion
Tbh, I'm so use to tune out advertisements and other visual garbage that I tend to miss these signs. But at least I'll took for one after realizing the door is locked.
manyslayer
Used to work at a record store in a mall (am old) and one Christmas Eve, 5 minutes after we had rolled down the gate one guy came running up and was rattling the gate, "I just need one more thing or she'll kill me!" My manager looked at him and said, "Where do we send the flowers?"
Breadite
Once was carrying meat into a restaurant. Door is unlocked just cause like, how are we gonna fangle with a dead bolt carrying 100 pound cases of meat? Guy comes in and I tell him we're closed. He asks how he's supposed to know that. Lights off. Front facing signs off. TVs off. Sign says closed. Listed hours shows we're not open that day at all. Bruh
CaptainBlacklung
I worked at a liqour store (called Package Stores here) for several years. Where I live, you can only sell alcohol on Sunday after 12:30PM, and only until 11:30PM. I can't tell you how many times we had a line in the parking lot by 11:30AM. The vast majority of which had just gotten out of church and couldn't wait to come in and pick up their two half-gallons of Burnett's Vodka. (This would at least last them a few days.)
ThatLeftistBlackMetalWeeb
I used to work at a small gaming store in a mall. During covid we put up a sign right in the middle of the entrance that said: please wait here as we have to abide by the social distancing regulations. Because you know our store is small as heck. Can't count the times people actively climbed over the sign.
RoombaTheAssaultVacuum
I used to hang put where a friend worked right before they closed. I would pick them up and drive them home. When people would wait outside while he was closed and bang on the door I'd walk by pretending to be doing a shady deal on my phone and then eventually start yelling. People stopped showing up because they thought during the night hours that drug deals took place there.
RoombaTheAssaultVacuum
They never had issue after that when they were closed, afterward.
bridgebrain
Once was working an overnight, and we had the doors turned off but unlocked so the floor cleaning crew could do their equipment. We close at 9, its 11pm, and I hear "Hello? HELLO?". Go up front, and theres this guy whos very put out that our doors aren't working properly and theres no one up front to help him. Got him to leave by repeatedly saying "That's because we are CLOSED, and you need to leave", locked the door behind him. Still baffles me to this day sometimes
thesmelge
I worked in a cafe. We'd close and clean down the equipment, and have the lights off. People would still walk in and ask why we couldn't just turn the coffee machine back on, or sell them stuff when the tills were cashed up.
AyatollahBahloni
If you work or have ever worked retail, I recommend to you "Retail," the former webcomic by Norm Feuti. It's an absolute joy, and I was sorry when he ended it to pursue illustrating children's books. https://www.retailcomics.com
DaftTechno
Thanks for the archive binge.
AyatollahBahloni
goflyblind
vincentleeprice
one time at the store I used to work at closed up for the day. After we set the alarms and locked up I sat outside waiting for my ride and after 20 minutes some idiot drove up and asked me reopen the store and got mad when I obviously told him no.
TheFastpaws
I remember being a manager for a theatre. People would force their way in behind employees coming in to setup for the day. We'd then have to force them back out till proper hours. Boomers were the worst about it.
RooGryphon
employ a kick and ban policy as 1. your not open/ready and 2.... rude.... the behavior will stop once the ban hammer comes out
schmendrickthemagician
Boomers are all ways the worst. The rudest, most entitled assholes.
AbelardSnazz
What’s the point of forcing your way into a theatre early. It’s not like the show’s going to magically start early
TheFastpaws
These people never check the times in advance. They are the type who show up and just expect things to cater to them.
allenvasher3000
When I worked at target we had a lady that was there after closing and I stood there waiting for her to pick out laundry detergent or something and she got all upset that I was watching her and escorting her to the registers then accused me of being racist and said she would never shop @ target again. We give like 3 warnings at the storage closing.
ALLCAPSROCK
Promises, promises, promises!
metally
I worked at Walmart a long long time ago and even people said they were never coming back I’d always reply “See you tomorrow!”
Questionmorality
Using "I'll never shop here again" as an insult toward employees - is a clear sign of having no capacity to consider others' perspectives.
EmeraldLight
I made a woman pay for her kids swimming after chasing after her ALL SUMMER to pay. She called me prejudiced
CheapBeerHeadaches
These assholes are the same ones that will ask why you’re open on a holiday. To your face. ON that holiday.
Megadestructo
I worked at Marshalls many moons ago and on Christmas Eve we closed at 6pm. This lady started complaining that we should be open later for the last minute shoppers. I said "I'd like to spend time with my family too," and she shut right up.
Emiloo74
Yep! Way back at WM, I had to work Easter Sunday. A lady came to my department and we started chatting. She complained about having to be out on Easter. I looked at her, looked at my smock, and said, Yeah. So wrong." or some such inane reply. She had the grace to realize her error.
swedeonamoose
First rule of retail, if you think you have enough large signs, you need even more and even larger signs.
Xenarion
Problem being that a lot of signs are ads or other useless stuff, so I often instinctively ignore them.
RJMac5
I worked in a hands on Science exhibition once, some times some of the exhibits would stop working, so we stuck an A2 sign on it saying 'Sorry but this exhibit isn't working'. People would pick up the sign and try using it then loudly complain about it not working! The number of times I wanted to say, 'Put the sign down and actually read it!'
DontNeedAWeatherManToKnowWhichWayTheWindBlows
I worked in the only supermarket in a resort town on the end of Long Island. We closed at 9 PM on Fridays, the biggest day of the week (people coming out from NYC for the weekend). We would have people come in at 8:55, grab a cart and walk around doing their weekend's worth of shopping. The boss (also the owner) would literally turn off the lights and they would still walk around shopping in the dark.
TeeweeAndSmashboy
“Long Island” and “resort town” seem contradictory for some reason.
Yakeshinu
thehatter10x6
An advantage I've gotten switching from retail to service is getting to say "your presence in an establishment outside of declared business hours is trespassing and shall be treated to the full extent of this encroachment"
"What?"
"You're being rude, get out of my shop until I'm open"
StevenFarmer
The store I worked at would close the doors and lock the trolleys ten minutes ahead of closing for this exact reason, and we still had to tell people to go to the till AT closing or they'd get turned down entirely.
Ebo352
This just seems like a bad business model
sakasiru
You guys need a more no-nonsense approach. "The tills are closing in 5 minutes" - "but I'm still shopping!" - "Well in 5 minutes you'll be trespassing and we'll call the cops".
cuchulainn7
I used to work at a specialty grocery store, and people would do that shit all the time, even claiming "I just need to grab one thing". One time and ONE TIME ONLY a guy actually ran, grabbed the one thing he said he needed, and came right back up to pay and leave.
Logion567
I worked at Wal-Mart for nearly 4 years, One time early on into covid I was on the door telling a guy drove up and said he just needed to drop-off a movie for redbox. I let him in, de deposited the movie, and left.
Only time I let someone in when I was on the door
SumOneElse
I've done several <10m before closing runs deliberately. I had colds and was grabbing pills/tissues and wanted to minimize the number of people I exposed. The last time I did that I discovered that my local store shut down the self checkout lanes an hour before closing.
therealikstemtegen
Why close that early on that day when people clearly need you to be open?
trasneoir
Note the line about "the boss (also the owner)". I guess he wants his friday nights too.
Or customers who turn up after 9 (in this weekender town) are more trouble than they are worth?
SkamanSam
My honeymoon was in Montauk! We went there cuz our first date was seeing Eternal Sunshine of the Spotless Mind. We ate at all the restaurants and were back in our cabin by 7pm. It was freaking lovely! Also, it was 70f the whole time and in our hometown it was a record heatwave of 110f.
zanaria
I've seen a place that would lock their doors (inward) at like 15 minutes to closing, and yet people would wait until someone was coming out and slip by them...
TinaEveFox
I did this! Of course I was 18 and I don't know why the fuck they gave me keys and alarm codes and rersoncibilities, but everyone loved closing with me, doors locked at 9:45 we were out by 10:20 because I had shit to do! Not anymore like at all but damn those were the days.
zanaria
Yeah this was like a Walmart or something rather than a fast food place, stores don't really "close" though since they have night crews in stocking and cleaning
DeathLemons
Seems like poor business planning
Youhavinagiraffe
I got this too. We always went and told people that you have to be at the till at closing time or we're closing them down and people still acted surprised
Tekktokk
I once worked in a supermarket and on xmas eve 5 min before close a guy was hammering on the door. We spoke through the door and told him we were closed, and he pushed the door open since we didn't have the pins down (sliding doors) and pushed past us to buy batteries. We called our manager who came and personally rung him up to get rid of him but told him he was being rude and to never return. There was a gas station open across the street.
Spitfight
US is crazy. Whole Foods open from 7am-11pm and that’s still not enough time for people to plan their stuff. Grocers should close at 8pm so workers can at least try to have normal lives.
garbuhj
Almost always a single worker isn't working from 7am until 11pm. Some staff work the morning shift and some staff work the evening shift
Spitfight
Oh I’m aware. I live in US and have worked grocery my experience has been though that many people do not like working that late but have too. Rarely see any customers after nine. But still open
mylastusernamewasmylastname
Fire island? Or south Hampton?
DontNeedAWeatherManToKnowWhichWayTheWindBlows
Close - Hampton Bays (which is actually a part of South Hampton, just not the ritzy expensive part)
mylastusernamewasmylastname
Grew up in nyc, and would occasionally vacation out there. I’m so sorry…
DontNeedAWeatherManToKnowWhichWayTheWindBlows
Nothing to be sorry for - that's how the people out there make a living - we welcomed the tourists as long as they weren't obnoxious.
InfocalypseRising
"But I was in here already, I have the right to shop as long as I want"
MisterLemons
You sure do! Too bad there's no registers open. Oh well. Let me just play hamster dance over the PA at max volume.
FallingStar7669
"But I paid for the all-you-can-eat buffet!" "Sir, you've been here for three days."
HeadJamistan
It's "how much you CAN eat, not how much you DO eat"
Rogahar
JadeNB1729
https://www.youtube.com/watch?v=1kzb6uf0U0k
KingXizor
https://youtu.be/HXNXocJQJzc?feature=shared
breadedfishstrip
Tis no man, tis a remorseless eating machine!
Breidr
When I worked at Publix, this was how it was. It suuuuuucked
kuriosly
Way back in ye old days, when I closed at Publix as a cashier, We just always left a register open til like 9:30 while everyone did closing duties. I remember being that bored cashier doing make-work waiting for the last person to finally check otu.
Breidr
I have a deep hatred for the assholes that walk in at 8:50 on Christmas Eve. The only time that store ever turned people away before closing while I was there was during a fucking storm. If they are inside before closing, they get to shop. It's a shit policy.
InfocalypseRising
I did shipment intake at like 5 AM for a retail store in a mall for a few months after college. WITHOUT FAIL there would be people banging frantically on the door at 5:30 in the morning demanding to be let in. The store's a total disaster with boxes and packing materials everywhere and they're just like "BUT I NEED TO SHOP"
Lugh314159
I would assume they're trying to rob me. Who TF shops at 5:30 in the morning!?
cardinal29
Elderly mall walkers
InfocalypseRising
Mostly old people.
RancidOrange
Hehehe
angusd
And then they're proud how early the get up and start their day and then they also complain all day how tired they are.
relsky
Then eat dinner at 4 pm and go to bed at 630. It's absurd.
gtotherizzle
One of the years I worked in retail my manager and I were finishing up paperwork/ counting down the drawer (1.5 hours past our posted closing hours, it was the weekend before Xmas) when we heard the door ding, we forgot to lock it. A man and his son walked in and were just casually looking around 1/2
RooGryphon
this is why you know your close time and as soon as the clock hits it. lock the doors.
gtotherizzle
We thought we did....but it was an exhausting day
gtotherizzle
I peeked my head around the back and said, "Sorry guys, we're closed" The guy was like, but your door was unlocked. And I was like, yeah but the "closed" sign is right there on the door right under our hours which are at eye level. 3 seconds later the wife came in. The guy angrily, "They're apparently closed!" The wife, "But their door was unlocked! How were we supposed to know?!"
InfocalypseRising
I mean I can understand not reading the sign and assuming it's open but the correct response to "we are closed" is "Oh sorry, I didn't realize" and calmly leaving
Questionmorality
Unintelligent egocentrics tend to follow the belief that getting angry under embarrassing circumstances will safeguard their self image.
gtotherizzle
This happened 20 years ago, and the look of sheer incensed anger on his face is still in my head. It was nearly 10pm and every retailer in our area closed by 9pm our posted hours said 8. I laugh 20 years later just like I laughed then.