MFW my employee says " I have an escalation but they will only talk to a man"

So I work in a call center for an insurance company (and, as title suggests, I am a woman supervisor - we assist with coverage stuff, billing, payments, ect. Escalations happen, and sometimes they are legit, but lately there has been a rash of people escalating, and demanding a man (or in one case, a woman escalated and stated explicitly she needed " A male") - the irony being that typically the male colleague who takes the call needs to ask me for my opinion/help because I am more savvy in the tech/guideline areas than they are. (My male co workers are awesome, but they just have different backgrounds in the organization than I do).

TL'DR - People escalate over dumb stuff, but only want to escalate to a man. and that man ends up needing my help to fix it.