SausageSqueezer
55632
1071
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I opened my box after over a month of waiting to find this. A bright white card that clearly is not what I had sent in.
Taking a closer look at it, I immediately knew something was wrong. Notice the single 6-pin power adapter in the top left. My Strix 1080 took an 8+6 configuration...
A closer look at the sticker in the top right shows... that its a Strix GTX 1080? That's not right...
Wait what's this? Its adhesive. Still sticky to the touch. Somebody at Asus removed the sticker from this card and slapped on that 1080 sticker!
Here is a closer look at the front. After looking online to try and figure out what I had, I thought I had a Dual GTX 1070, which isn't TOO far off of what I was supposed to have. I called support regardless. After an HOUR of talking to support, at least 50 minutes of which I was on hold, long story short they promise to make things right, and tell me to go ahead and use the card they sent until they can do something. Which I do...
... only to find out they actually sent me a GTX 1060 3GB card. I am not happy.
Fatkins
Isnt it crazy that we see this as super high tech but in like 50 years we'll think of these specs as cute.
jweenypwee
How...did you gain that this was purposeful?
xcRonnu
This is why I only buy from EVGA. The people in the RMA department would never do anything like that. same with Corsair.
SinSinna
dragonwagon3533
ASUS was always garbage, people just like it cus its cheap and then u can put your high end parts on it and make it better
ChefLes
What in the fuck...
illthinkofsomethingcleverlater
What site did you purchase it from? Asus directly?
cKerensky
I'm going to guess it's from a separate company that handles the RMA.
CaptainObviouslikesthemthicc
Hell they owe you liked tree fiddy plus
Mathomless
woooo, I would be so pissed off
SausageSqueezer
You have no idea
RoovyRoo
CS just enters what you see on the packing slip, if that says "1080" then CS did their job and didn't "purposely send you the wrong card"
quadralol
Send it back. What's the big deal?
LordDebuchan
The deal is it wasn't an accident. Someone in the process purposefully sent the wrong item worth less.
Corrodias
According to other comments, it could be another customer returning a "1080" for a new one. We assume a lot of intent here for no reason.
sosume
Apparently the problem was that your video card was "over gigged." You should thank them.
notme222
He has a 1060 instead of a 1080 so he just has to download an extra 20. No problem.
MoonbuttTheGreat
Isn't there a bios update for that? All he needs to do is overclock the ram and flash his fan controller and it'll upgrade
notbeau
It's clearly a mistake. Just contact support before getting all butt hurt
SausageSqueezer
I said in the post that I already talked to support. And I'm pretty sure I can be butthurt considering I waited over a month for this.
Corrodias
I'm surprised it took a month to get an RMA turnaround. *That* is newsworthy.
aslightlyshitierKanye
Sheldonian
OP was like
bpa77
In what possible scenario would any low level Asus employee benefit from ripping off a customer?
stopitlucas
This isn't what imgur is for....
lookatmyfavorites
what is imgur for?
hoffbox
Sharing fun or interesting images, not bitching
hoffbox
So they promised to fix it and you are still bitching? Mistakes happen. No one is out to get you. Yeah it sucks, whatever. Go outside.
Stuebydoo
I'll give you $5 for it
ovelanimimerkki
Well, now you know who you won't order stuff from in the future.
EadEchiC
Sounds like you just got screwed over by a bunch of "dumb Asus"
CaptainObviouslikesthemthicc
Did you post your complaint on Newegg yet because you need to post this on Newegg
DanLim
Isn't this the equivalent of a witch hunt? There's no actual proof in the pics. What's stopping OP from putting on a sticker from his new
DanLim
card to his old to scam another card? Not saying he actually did but that's why we should avoid witch hunts without hard evidence
minipancho94
ive never had any issues with asus. had a laptop from them, and a gpu. usually when i see a post they're hooking up people with free shit to
dursland
Love my ASUS 24" widescreen.
VulpesIncendium
This. I've RMA'd a laptop that I broke, they fixed it for free. Later I RMA'd a GTX970 which fried itself; replaced with no issues.
phungineer
Whoa that is so dodgy.
SausageSqueezer
Unbelievably slimy thing for anyone to do
CyriousLordofDerp
Asus has completely gone to shit. Take this to the various tech sites and their social media pages and get the message out.
123angelsandairwaves123
Is it possible an employee there stole ur 1080 and swapped it with their old 1060 in an attempt to upgrade their own video card?
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vowofloudness
The sticky spot where the other sticker was removed, though.
SausageSqueezer
I guess anything is possible
causamortis1
Seriously doubt that. I worked with a tech refurb company. They have metal detectors and check your bags when leaving.
TheOneTrueJoebot
Next time buy EVGA
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FartyMcDumpstein
I just don't do brand loyalty. I've had good and bad experiences with both. Settled on cards by EVGA and boards by ASUS.
JawaLol
Or zotac
BenjaminT247
i personally prefer ZOTAC Cards and MSI mobos, never had a problem with either
purebordem
Been EVGA for almost 10 years now
sneef
Yup I've been buying evga for a while now and they are great, even started buying their power supplies.
Flymolo30
Agreed. My 780 burned out twice, the second time it burned out they sent a 970 as replacement. EVGA best company
YouAreAwareOfYourBreathing
Last time i got EVGA they wouldn't let me RMA my mobo. Or my GPU. Luckily it turned out my GPU didn't need an RMA, but still.
NoReallyLetsBeFriends
Fuck that buy Gigabyte
SoDoneWithYourShite
Nonononono
xcRonnu
Gigabyte=gigabrick
BlueLanternBraxx
Still better than my 970.
SausageSqueezer
Not sure about actual performance, but this actually has less VRAM than the 970!
LoopStricken
help... me... http://imgur.com/LwNHuJ9
BlueLanternBraxx
huh didn't know that.
lightus
I don't see how you got that it was on purpose. The relatively small monetary gain they'd receive doesn't compare with the risk of bad PR.
SausageSqueezer
Did you even read the post? They took the sticker off and put on a sticker from a completely different card.
Xandraelle
You're kinda being a cunt about this. Somebody made a mistake, it happens, they'll get it fixed.
FartyMcDumpstein
I'd be pissed, but I'd report it to them before whining on imgur. I'd post the bad PR if they refused to fix the fuck up.
storebrandproductmascot
I dunno, he already waited a month which is terrible, now they fuck up & want him to wait more? They should have overnighted a new card.
Xandraelle
who the hell takes a month to ship something in this day
caramelballoffur
After seeing other comments i think he might be exaggerating that time frame
storebrandproductmascot
He sounds pissed off, but a one-month turnaround on an RMA doesn't seem so unbelievable. I've heard of worse.
lightus
I did. A lot of the time RMA's simply give you a new card. This process often involves removing the old sticker and putting on a new one.
SausageSqueezer
What? This isn't even remotely true. That sticker has the part's unique serial number on it! That can't just swap one over to a new card...
caramelballoffur
That is not the card's serial number is just a scanner code... Asus puts their card's s/n in the box not the card itself.
lightus
It's possible that they simply put the wrong sicker on your card by accident. The shipping handler saw the sicker say 180 and sent it out.
lightus
Don't get me wrong I sympathize, I'd be pissed too. They may have done it on purpose, but there's a chance it was an accident as well.
HeyMyCat
There's a huge chance that some asshole swapped stickers on a 1080 and 1060 to trick them into sending him a 2nd 1080
KnowerOfNothing
HariboHeadhunter
I think either a user tricked them on a return, or one of their employees alone used it as an opportunity to pull one over on you.
Mithi
Yeah, but shouldn't that be noticed in the receiving inspection?
HeyMyCat
Would you notice? Say you're flipping burgers and one's pork instead of beef. You'd really piss some halal guy off... Not super your fault.
Mithi
The trick is to train your monkeys to push the right buttons. You'll have to do a full function test anyways, somewhere along the line [1]
Mithi
on of those testing tools used could look for serial-# in the ROMs. It's not rocket surgery. [2]
DefinitelyNotaThrowAway1
But wouldn't the outgoing card be scanned for consistency? I'm sure they have some sort of QC
Sn4f
People often think companies are like people with one "mind". They are not. The employees mostly don't give a shit about the company. It is1
Sn4f
Way more likely some asshole customer exchanged his 1060 for a 1080 by putting on a new sticker. The employee either didn't cared or wasn't2
Sn4f
Able to distinguish the two cards. Number 2 is way more likely because they mostly look the same.
HeyMyCat
Before you blame the company, they just do what the barcodes tell them to.
TisNagim
As Hanlon says "Never attribute to malice that which is adequately explained by stupidity"
Mooki
In this case it would still be malice, just not on the part of the company. More by the douche who swapped labels.
jackedape
So the company sends him returned merch to replace his returned merch? Still dodgy.
TisNagim
refurbished computers and parts is a standard practice, and if they were sent a perfectly good unit, they'd send it right back out
BrunoeJ
Exactly. The people who pack these things generally don't know what they're looking at. To them it's just another box with a code on it.
wegogiant
Hanlon's Razor. "Never attribute to malice that which can be adequately explained by stupidity, but don't rule out malice"
lLikeTurtles
Or they know what it is and swapped cards to play minesweeper in 4K 120fps.
BrunoeJ
You're probably right in a way though. This smells like staff theft. Someone who works in the warehouse swapping things out.
BrunoeJ
It's hard to say exactly what happened without knowing how the warehouse works but I'd safely rule out Asus being evil and swapping cards.
pilotperson
Yeah, they stand to lose a lot more in reputation than they gain by short-changing a customer.
RickC137
Smells like teen spirit. Also smells like