echomur
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This never, EVER works. All you're doing is holding up my rather full line and making yourself (and me for refusing you repeatedly) look bad. I don't care if you turn 21 tomorrow, the law is the law is the law. I'm not losing my job so you can get drunk on the fourth.
My store cashes payroll checks and only payroll checks for customers as a courtesy. We do not cash any other types of checks. Arguing with me isn't going to change that. Talking to the manager isn't going to change that. It's company policy, not store policy, and we can't do anything about that.
When the register tells me your card has a 'generic decline' on it, no matter how many times you slide it, it isn't going to work. The funds are not going to magically appear, your card isn't going to magically get accepted. Again, all you're doing is holding up my rather full line.
This one got me yelled at by three more customers. Ring up the items, one item rings at full price and the customer is adamant that it's on sale. Check the ad paper, not there, check the shelf, no tag, check all the end caps (those displays on the end of the aisles) nothing. Finally get back to my register to tell the customer it isn't on sale. "Oh. I have to get it anyway." Five minutes I'll never get back.
Don't ever do this to a cashier, especially if they're closing. They have been there all day, dealing with customers, and it's time for them to go home. They don't want to spend another ten minutes ringing up your $500 order because you couldn't get to the store on time. But after a ten hour shift, on my feet, there they were. Waiting. And then they pounced the moment the announcement was made.
I am not going to let you walk out of the store with $5 of extra product no matter what you say. I know it's only $5, but it's also my job. Some would say 'you should trust people more', but after 11 years of customer service experience, I'm just cynical enough to know that the moment I do something like this is the moment the person proves all my cynicisms right.
But for the people who are nice, patient, and have an understanding that this is a very busy and stressful time of year, my thanks to you. You make this job worthwhile.
Char7es
I have definitely have had more items that where labeled on sale that where not in the register than the other way around.
IllJerkOffToLiterallyAnything
+1 for complaining about assholes on a site full of assholes.
TehButternaut
I work in retail and we dont close but alcohol sales are like that. "Its only one minute past..." "then you're 2 minutes too late sorry."
corditedelite
So ring them up, be an adult. That never bothered me when I was working retail.
originalBabewiththePower
I go back and forth about this. On one hand you sound like a whiny jackass who has a job so shut it and on the other, people are assholes.
Flamingle
So would you rather the person w/ two carts to just leave them and go home?
byohzzrd
Managed a retail office supply, all of this and then some. People are bastard flavored bastards coated in special bastard sauce.
Biskittluvva
So.....the customer ISN'T always right???
FrogPaste
#1 question: where's the bathroom? After telling them, some common answers: of course it is! - it didn't used to be there! -
FrogPaste
It's on the other side at the other store! - why did you move it? - why is it over there? - thanks.
pebbled
I had a super market stay open once so I could get milk. I ran the aisles to get the milk and thanked them profusely. THANKS AGAIN GUYS
DanceComander
See, and that's fine! Anyone who DOESN'T do that is an ass. It's the people who go "Oh I just need milk!" and spend 20 minutes buying extra.
cleavergrill
inspiritedmama
Sympathize with a lot of this. But CC do often say declined and go through if you swipe it again.
Janusha
Somebody hates her job.
SaintMaceToTheFace
I'm sorry I get off work at 11:30 and your store closes at 12.
Rokfish
You forgot "but I'm a customer" which is supposed to excuse their self centered jackass behavior
HighSeass
I work for the city, unfortunately, it is an excuse
CrashedEgo
It comes from the bullshit mantra 'the customer is always right' which actually doesn't exist in my field thankfully
MBoggles
You don't want to get paid for 10 minutes for a $500 sale? You're a terrible employee.
Ssssssssssss
When I worked at the state, you got paid for your marked shift and not a minute longer. Of course, we closed at 2100 (1700 on Sunday).
IcouldntfindmymedsthismorningsoItookyours
You're way too salty about a shitty job. Your expectations of ppl are way too high.
Lenaaaaaaaaaa
Exactly. Worked in retail for 2 years, you get used to people. When you take the job, you know it's awful. If you're just gonna bitch (1/2)
Lenaaaaaaaaaa
about it, don't apply for the job. Just go home. (2/2)
ianrl337
I've been on the other end of the sale thing a few times. Except it was on sale, it just wasn't in their computer.
OneZebraInAHerdOfWildebeests
I take a picture of sign and have it handy to show at register.. I've been a cashier b4 so I know the pain.
mbgreenville
Good idea and I've done this before when getting something expensive. Not usually a viable suggestion while grocery shopping tho.
echomur
I have had this happen a few times. And it's worth it to go and check, which is why I always check.
ianrl337
Yep, often the cashier knows the problem since you weren't the first to bring it up
FinklesteinShitKid
As someone who works in customer service, this person sounds like they give shitty customer service.
WookieWookieWookie
What exactly sounded like bad customer service?
siteistoxicasheck
Guy in front of me had 20 times. The lane was for 8-11. He ends up barking ar the cashier and other customers... "how was I supposed to know
chillerluvcats
this is a pretty shitty post
valkuma
no shit, woes of a millenial seasonal employee or something
echomur
Millenial? Seasonal? You didn't actually read it, did you? 11 years in this job, honey.
DanJonesKing
The law is the law is the law. You gotta understand that.
hearthstoneaccount3
Some laws are archaic and are no longer followed. In Scotland you can't be drunk and own a cow. Not all laws are created equal.
DanJonesKing
In america, you can get drunk with a cow, you gotta 21 though.
hearthstoneaccount3
In Alaska it is illegal to get drunk in a bar and remain on the premises yet that law isn't followed. Again not all laws are followed.
SimplyMerlin
You act like your time is way too precious to waste on customers when you're probably a hourly cashier.
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SimplyMerlin
I worked in retail for over 5 years. I was hourly so I seriously don't get why people are like, "omg this customer is wasting my time."
SPART1CUS
I think the original commenter seems like the person that leaves meat and dairy on the selves then walks away. (That dose happen)
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SPART1CUS
I work nights now to get away from customers like that
ImOldGreggAndIDrinkBaileysFromAShoe
The next time im at teh grocery store, Ill remember "im here for the checkout clerk"
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ImOldGreggAndIDrinkBaileysFromAShoe
because were here for you
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ImOldGreggAndIDrinkBaileysFromAShoe
Im guessing you are one of those people who think mcdonalds clerks should get tipped.
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HookerinaHandbasket
Idk what kinda retail you work at but if the store closes at11 and there's a guy with product, where I work we let them purchase their items
AdmiralButtStuff
I hated when my ppl complained about that. You're not leaving at 11 anyway. We got shit to clean. Ring them up and Stfu.
2shortplanks
Sometimes it's not up to the store; licensing laws for booze or Sunday trading laws (uk)
PurplePenguin87
They didn't say they turned them away. Just that it was annoying when people did it
corditedelite
Someone isn't a loser because of their job. They are a loser because of their attitude at that job.
AdmiralButtStuff
Boom.
iwillmessagerandompeoplegifs
Could be a permit thing because of liquor sales.
TheComradeStalin
Of course they let them purchase the items. Op still has to help the customer, but hates them while does my it
Alwaysbackdoor
Yea but op is acting like it's the customer's fault. Not everyone keeps track of the time, at least they checked out after hearing the call.
Bigmackattack
if the op doesn't like working till 11 then close at 11. maybe the customer is there cause that is their only time off.
AdmiralButtStuff
Used to work 2nd shift. Was lucky to be anywhere before midnight.
toxcrusadr
Last week I snapped when a certain brand of half n half STILL had no price on the shelf - for like 3 months! WTF. Handed one to the 1/
toxcrusadr
cashier and made a passionate speech hoping it could get fixed. Dairy guy has ONE JOB right? It's a store where you expect to sell 2/
toxcrusadr
stuff right? Poor lady, her eyes got kinda big. Probly thought I was about to mass murder everyone in the store. 3/3
toxcrusadr
Actually I'm not done people. Two days later, STILL NO PRICE.
toxcrusadr
Yes, I know cashiers don't do the pricing in the dairy section. They do know who the manager is though.
DanceComander
I've spoken to my new manager at my store now for 2 weeks trying to get shit fixed, or for her to teach me how to fix said shit. Nothing.
jamiewritesfic
I'm on both sides of this. Yes, they know who the manager is--and will probably get chewed out for nagging the manager about this. Just 1/2
KainWhisper
Did retail for a few years. Can confirm all of these are accurate.
IAmDeathAndIAmNotFunAtParties
Question: I've assumed it was normal not to go into a store 20-30 minutes before it closes. Is this not common?
KainWhisper
As hours wind down, less checkers are available to ring you up. Self-Checkout is open. The cart fulls 2min before closing are just like 1/2
KainWhisper
2/2 someone coming into a restaurant 2min before closing and ordering a 30 minute cooked meal. It's not wrong it's just rude as fuck.
mksu
Back when I worked in retail, a $500 order was the only way we didn't hate someone for keeping us after closing. Looked good to the boss.
iwearlittlesocks
At 2am, our POS disallows any food or drink to be ordered. Can't do shit about it
Oceiros3301
Honistly i busted my ass working cashier for my boss. He didnt give two shits what i did as long as i wasnt exceeding my alocated time.
UmamiMama
And they still need food and were penalty there a while. I think the 11 years of service OP states has created cynicism.
iwearlittlesocks
Sometimes people need understanding. Most people that don't care about closing times are assholes
zeroarsenic
You beat me to it. OP needs another job.
DanceComander
As another retail slave, nah. People need to respect closing times more. People assume that just cuz theyre already in they can stay forever
DanceComander
End up spending 5 dollars. I've been there 10 hours, I want to go home too. Closing times exist for a reason, not so u can ignore them. (3)
DanceComander
I closed, wander around for almost 10 minutes asking random questions about stuff (its a fucking gas station convenience store)and only (2)
DanceComander
While I agree that someone coming up RIGHT at closing isn't something to be upset over, just tonight I had someone come in 1 minute before(1
echomur
Nowadays the boss gets mad if we stay past our scheduled hours. How time have changed.
mksu
It was only a few years ago. May just be because we were a small independent store instead of part of a chain.
echomur
Nah. For us it was a few years ago that the bosses didn't mind as well. Then the bosses changed.
RDAT
Definitely this. Small businesses love margin, and personnel costs are lower, so the profit on a ten minutes to ring 500 is sexy.
mksu
And did they ever love their 30% margin. Their business practices haven't evolved in decades and they can't figure out why it's in decline.
clutchthepearls
#5 Suck it up, buttercup. If they've been in the store and come to check out once you announce it, they're fine. If they take forever (1)
clutchthepearls
coming in right before close or lollygag after you've made the announcement, sure...be annoyed. (2)
echomur
We make four announcements every five minutes from 10:40 onward. If we only made the one announcement it wouldn't chafe so much.
clutchthepearls
And? You made it sound like they came to check out when you closed. That's not bad at all.
DanceComander
That is what happened though. Happened all the time at my last job, ppl would wait until literally 10:59 to get to the tills. While I (1)
DanceComander
Didn't always mind, it, the nights where 5 or 6 people decided to do that sucked. Her point was they make multiple announcements and (2)
DanceComander
People still don't come up until they finally say "Hey we're closed, bring all your shit to the tills". (3)
clutchthepearls
Yeah, that's not a problem if they're still shopping until then. If you get that bent out of shape over a 5 min trasnaction, it's your (1)
clutchthepearls
left to do. Otherwise clean something while your customer buying $500 worth of product is shopping. It's called customer service for a (3)
clutchthepearls
reason. (4)
DanceComander
At that job, that was all that was left at that point. Floor staff would literally feign straightening stuff since it was all done until (1)
DanceComander
Her payday (5 days later). All said and done that transaction ring up took 20 minutes ON TOP of the 30 she spent after closing. (6)
DanceComander
Shopping after closing, ringing it all up for her, then her realizing she didn't actually have 500 dollars and asking us to hold it until(5)
DanceComander
5 dollars, but you still spent an extra 10+ minutes wandering around? Fuck off. Also, 500 dollars of product in most stores is not a (3)
DanceComander
"5 minute transaction". I know, because at that job I was referring to, we had a woman get 500 dollars of product after spending 30 mins (4)
DanceComander
Tills were counted, and then as soon as that was done it was home time. If it's 500 dollars? No fucking problem, stay til 12. When it's (2)
jennym123
I've actually had my credit card get accepted after it was declined the first time.
valkuma
I feel like this should be "work stories from a seasonal employee". Especially considering seasonal usually works the lines.
Jak0theShadows
Ditto
Captaintippie
All the bloody time. Swipe that bugger again please the money is there.
NotAPervert
That happened to me too! That's when my bank decided to let me go overdrawn for trying again.
Ttarler
It depends entirely on the type of decline. There are more than 70 reasons for a decline, and some of them will accept shortly after.
LemonJuice707
My card gets declined at least once a week but I still have more then enough got the product
ForPetesAche
I've had to have them do the old plastic bag trick. My old CC strip was all jacked up. Multiple swipes won't hurt anyone.
AbhorrentCasserole
I worked at Taco Bell, had to wrap cards in receipts occasionally. Yechh.
NormacLaDow
All the time. Visa security is getting outta hand.
battlepants
True, if it gives a "time out" error, then it was likely an issue with the connection, if you get a decline code, the bank said no.
BIZaGoten
Yup, my card takes like 3 tries or I have to swipe it, it's just getting old and I need a new one.
ThtDAmbWhiteGuy
My debit card will do this at certain places. I have to be like "Swipe it twice"
cyno01
I had it happen to me one time, manager came over "Is that a mastercard? This registers been having trouble with mastercards all day."(cont)
cyno01
Moved one register over, worked fine, didnt make any sense, but whatever. Gave me 5% off since i was on the phone with my bank for 10 min.
Arcanum3000
It can happen if the mag strip is getting worn/distorted. I've also had new chip-capable readers refuse to take my debit card no matter what
brap
Me too, in the past week.
DataLady
Same here. It's usually something I caused like fat fingering my pin or trying to use my credit card as debit out of habit
AdmiralButtStuff
Had mine declined one time and then the guy behind me had his declined too. Gee, I guess your machine is down...
Ssssssssssss
As a former liquor store clerk from the PCLB, we run it twice as a matter of courtesy.
mikewill57
Yeah. I can confirm. CS with Whole Foods. Sometimes you swipe a few times and it works. Especially "generic declines". Insufficient funds 1/
mikewill57
2/ won't appear but unknown declines will. Also, it does suck for the last minute customers but it's just part of the job. Man up.
yoandhello
No dice if declined twice.
echomur
A lot of the time it's a problem with the lines. But the terminals will give a 'connection failure' message rather than a decline.
Kitastrophe
That sounds like your specific system. A lot of POS systems do not work like that. The customers are probably used to giving it another try
Aaronb1138
Back in the day, Wachovia debit cards had f'd up mag strips and would need need to be run 2-4x before they read and transmitted correctly.
thatoneguywhoyouthoughtwasryanrenaldssexclamation
Always swipe thrice. Always.
mynewestusername
I get a notification on my phone when my card it declined. I can almost always resolve it with a click or two and then the card will work.
ICantDecideOnAUserNameAndKeepChangingIt
Not necessarily. Several times I had reswiped "declined" cards for them to work the second time. Though I think our machines were a bit old.
TempUsername20
Happened all the time at my old job. I always had to stop people from leaving when they'd assume it'd go through first time
aprilludgateduire
I've had customers have cards been declined. It says declined, and when I swipe it again it works. Not always, but sometimes
yourabigguy
Depends on the machine. Mine at my work usually takes two tries but policy says we do it 3, then manual, then ask for alternative payment
echomur
That's the one thing I really like about our machines. The messages are clear on what the issue is. :D
YouCapturedMe
Or it was just a shitty swipe. Or the strip is shitty. Or they swiped but they have a chip. Lots of reasons really.
angreyhealer
Ten years retail exp. The only time I've ever had a declined card work a second time is if the cust. entered their PIN wrong the first time
verotica
Also people selecting the wrong account on a single account card
echomur
If the strip is bad, it won't slide. If the swipe is bad, it doesn't register the slide. We don't use chips yet. So not really.
whoareYOUlookingat
Why don't they just stop making strip ones? Is there an advantage over chip and pin except like 10 seconds?
verotica
More places accept strip as not everywhere in the world has transferred to chip