OriginalSyn
33894
921
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Oct 18, 2016 1:09 AM
OriginalSyn
33894
921
39
Krankkinder
That breaks some pretty serious laws.
Coldin
I actually had an ISP on site tech listen to my troubleshooting steps and error codes I was seeing. Made fixing it so much faster.
voxael
somethingwittyandcharming
It took me a month & 9 phone calls to cancel my uverse account. If I didn't love this damn site so much, I wouldn't even bother replacing it
AAntiHero
I had tech support take control of my computer and see all the porn I had downloaded in my "download" folder.
Candyclysm
My experience with IT: Program X isn't working. "Have you tried restarting your machine?" Three times. "Well try again. I'm on my way down."
OriginalSyn
My write up was basically: I tried powering on tv with remote and switch, tried 3 outlets, and verified outlets with other devices. No LED.
wittyusernamefourhundredandseventyeight
The last online chat I used was Samsung. Had a high battery drain, they suggested I factory reset to remove the highest battery use apps. >>
wittyusernamefourhundredandseventyeight
Having already told them that the highest users were UI, Android system and OS. Don't think that would help, guys!
angelis102
In my defense they force me to still go through the steps or else we get reprimanded. I so wish I could just skip it ????
dangerousDoc
We sometimes go over some steps because they are not done correctly.
AverageEverydayPeasant
That's how I get new receiver remotes. No lights when pushing buttons? Swapped batteries? New remote.
RenIsTired
When I did tech support I started at the beginning because people are liars OP, people like you.
CyberSybar
Could NOT have been Comcast.
AgamemnonsMemes
Liar.. This isn't possible.
LittleMsSparkles
That does not happen. I think they are required to ignore that and try to answer something other than your question at least 4 times first.
whyisthatsofunny
Plot twist he is their supervisor.
Lamech777
Definitely not ASUS support then
Jrax02
Lucky you. Im currently stuck in a 2 month long refund fight with steam sup with a broken as fuck game.
paulpounder
Did you try turning it off and then on again??
OriginalSyn
With the remote and switch, in three different outlets, that I verified work with other devices.
TheresAGermanWordForThat
I was told to ask them to pull out the plug, blow on the end, and re-insert it, as nobody really just checks their power cable if you ask.
hamglob
I use to work in a call center we mostly did healthcare satisfaction surveys and when people would answer the question too fast we would 1/2
hamglob
Have to say I appreciate your quick response but to keep the survey valid I must read all answer choices. Every. Time. And people would get
hamglob
Irritated but I couldn't tell them I'm sorry and that I know it was stupid. Everyone be nice to everyone! You don't know what stupid shit
hamglob
They have to do because it's their job.
UseTheSource
My 1 moment of bliss: calling my partents' ISP about a defect modem, explaining I did a cross-check, being promised a new one in < 3 minutes
Pwrwy
Did you use the word "Shibboleet"?
CommentMalone
Comcast?
OriginalSyn
Definitely not
Pacifisticuffs
Who the hell were you talking to, that you got actual people and not robotic, script-fed, dried up, despair-filled automatons??
OriginalSyn
Vizio support, TV didn't work straight outta the box, they are going to send a tech to replace it and take the broken unit as well.
Pacifisticuffs
N.. no obfuscations? Nobody putting you off until some indeterminate time of your inconvenience, six months from now?? What sorcery is this!
OriginalSyn
Is this real life?
Pacifisticuffs
Or is it just fantasyyyyyyy?
Eogos
Caught in a landsliiiiide
404namecantbefound
As Tech Support I do this, i want to get it resolved and move on just as quick as you do
RudolphsRedNo
Niiice. I mean it does save them time too
Kiore
It doesn't when they're lying to you and you waste time trying more advanced troubleshooting when a reboot would legit have fixed it. :|
OriginalSyn
I agree, I used to be tech support so I know the value and it is why I do it, but it's so rare that I run into support that trusts it though
RudolphsRedNo
I mean, there's probably some stats breakdown of how the majority of tech issues are solved with restarts and pushing in cable connections
OriginalSyn
My trick to get ppl to reseat ethernet cables was to flip the side they were on, ppl would just look at them instead of pushing them in.
RudolphsRedNo
...Nice. Most my tech experience is watching IT Crowd
indridcold37
You shouldnt lie in user sub that wont get you to fb
OriginalSyn
I thought that was the only way to get there
owenmason
oh god. i love that. when you take the time to point out that you've done the basic reboot/reinstall/etc steps...and they actually move on.
owenmason
it's almost orgasmic.
TheSwedishCryptid
I literally had a cst thaat insisted that he had already done a reboot. I managed to convince him to do it again. It worked flawlessly.
TheSwedishCryptid
His way of rebooting was "Turn off the Screen" not the device.
Kiore
Don't blame us, blame the many, many people who insist they've already tried a restart when they haven't.
choloeseguay
This exactly. I had a customer swear up and down he did the basic stuff. 15 minutes into the troubleshooting, believing this 1/2
darkfireyguy
A lot of times I ask them to reboot a computer and they get pissy that they have already done that, I reboot it my self. and it works
choloeseguay
fucking dummy, he had the modem of the whole time. He realized how stupid he was and just ended the call 2/2
PsychedChicken
I do tech support and so many people start the call with "I already rebooted" and then after MUCH trouble -that ends up fixing their problem
TurkalinderPoodle
Sometimes it's our job to go over the steps. No one wants a write up.
OriginalSyn
I get that it's determined by company policy, but it's still shitty company policy.
TurkalinderPoodle
I agree. It would cut costs for interaction time overall.
OriginalSyn
Not to mention there's a lot of good will a company can garner by treating customers with a modicum of respect
SaltyNerd
I don't believe you.
Mimsey
Seriously. Among the least believable posts ever on imgur.
hammersquirrel
Logitech did this when I had an issue with my wireless mouse. Root cause was the receiver, and the mouse still worked when plugged in. 1/2
hammersquirrel
Sent me a brand new mouse and receiver 2/2
StraightToCatFolder
Pretty sure this guy works for technical support.
OriginalSyn
Used to out of college, been a web dev for 12 years now though
supraman2turbo
I dont either. any time tech tells me to try something I've already done I wait about 5 minutes and say it failed
Arrasong
As an AT&T chat support rep, we expect this. Sometimes we are forced to have you preform the steps. It's best to tell us in advanced 1/2
Arrasong
What you have done, really does speed up the process. We don't want to talk to you for 45 mins while you wait and say you did something. 2/3
Arrasong
I ask stuff like What lights are on, what color, are they blinking, what error code plus we know when someone is not doing as instructed 3/3
deadcow
When i worked phone tech support, making people re-do stuff they said they did usually worked. People lie because they think they know more.
daelith
For those of us that do know more, it's irritating and a waste of an hour.
scopegoat
as IT support I've seen somebody do a step of a fix w/ fixing it, and then do the same myself and worked
OriginalSyn
I barely believe me
GrimRiderJ
Lol nice
VikksVix
db17k
YourFaceIsAnInsult
Dont believe in yourself
FendrelAnzeray
Believe in the me that believes in you
megamanismyhero
I hope you wrote a super nice review / survey praising them for those actions that saved them time you time and them money.
OriginalSyn
Honestly I would have if there was an option. I might send an email in with my case number to commend them though.
HotDogTaco
Always ask for their super when then the call issue is resolved :) offer "kudos" anyone who isn't a script monkey deserves it
megamanismyhero
That's a good idea. Typically those jobs depend on that kind of feedback or they can get knocked for not "following script."
OriginalSyn
Heh I know I used to do tech support for Telus, I dgiaf about the script and got warned to being too quick on calls, but no reprimand 1/2
OriginalSyn
because of my high 1st call resolution and lack of complaints.
megamanismyhero
Nice. My buddy worked a Comcast call center. He was let go for going above and beyond to help resolve issues. They wanted low call times. :(